Sales Associate at Basecode

Responsibilities

• Provide product/service information and recommendations to customers, ensuring an excellent shopping experience.
• Assist customers in making purchasing decisions by explaining the features, benefits, and pricing of products/services.
• Process customer transactions accurately and efficiently, including cash handling, credit card transactions, and returns/exchanges.
• Maintain a clean and organized sales floor, ensuring products are displayed attractively and shelves are fully stocked.
• Proactively engage in upselling and cross-selling opportunities to maximize sales and customer satisfaction.
• Stay knowledgeable about product/service offerings, industry trends, and competitor offerings to answer customer inquiries effectively.
• Build and maintain strong customer relationships, following up with customers and providing exceptional after-sales support.
• Collaborate with the sales team and management to achieve sales targets and contribute to the overall success of the company.
• Participate in sales training programs and stay updated on sales techniques and product/service knowledge.
• Maintain a positive and professional attitude, representing the companys brand and values.

Requirements

• Proven work experience in sales, customer service, or a related field (retail experience is a plus).
• Excellent communication and interpersonal skills.
• Strong customer focus and ability to build rapport with customers.
• Enthusiastic and self-motivated, with a passion for delivering exceptional customer service.
• Strong problem-solving skills and ability to handle customer inquiries and concerns effectively.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills and familiarity with point-of-sale (POS) systems.
• Flexibility to work evenings, weekends, and holidays, as needed.