Customer Due Diligence - Team Lead at KingMakers

Role Overview:

• Have you ever thought of joining a hyper growth startup that's redefining its industry? Look no further! We are one of the fastest growing companies in our sector, using innovative technology and solving the hardest problems to bring African sports fans an unrivalled digital sports entertainment experience, online, offline, 24/7.
• As our CDD Team Leader, you will be a part of the AML function within the Legal & Compliance department. The role will manage the day to day activities of a team of CDD Officers and working closely with the wider AML teams in the business. You will provide an escalation point for complex and higher risk cases through risk assessment, completing & reviewing enhanced due diligence risk assessments, customer interactions, and review of supporting documentation, such as proof of income/source of wealth documents.
• You will work closely with the AML Manager to embed the department's strategy, and identify opportunities for improvement in the business's approach. Reporting to the AML Manager, you will work closely to drive improvements and support in building knowledge of AML across the business.

What You Will Be Doing:

• Support management and business areas in the execution of their responsibilities to manage compliance and regulatory risk in terms of AML & CTF
• Support the sustained improvement of the AML department
• Ensure the team under your control complies with the policies and standards in an operationally efficient way
• Allocate and track all work across the team to ensure all colleagues are conducting the required work
• Undertake regular process reviews and check team members have a full understanding of the requirements contained in procedures
• Handling complex case reviews that may arise from customer queries and complaints escalated from the CDD Officers
• Lead training and coaching with the teams
• Ensure the team is fully resourced and equipped to handle workflow at all times
• Act as a point of escalation for the Officers for any queries relating to the work flow, process and procedures and any risks and issues that have been identified
• Conduct performance reviews and provide regular timely feedback on performance
• Provide relevant, accurate and timely MI in a format which is clear and engaging
• Supporting the AML Manager with the delivery of the AML strategy and on ad-hoc projects to support the wider business
• Develop and maintain knowledge of the current regulatory requirements appropriate to the jurisdictions which KingMakers operates within.

What You Need for This Role:

• 2-5 years' experience working in an AML focused role, preferably in a regulated sector such as banking or gaming
• 1-3 years' experience as a team leader or similar role
• Experience of contributing to the development of AML frameworks
• Proven experience in a customer facing environment with the ability to demonstrate excellent customer service skills
• A confident and professional telephone manner with the ability to manage difficult conversations with customers and internal stakeholders
• The ability to work proactively and independently whilst prioritizing and managing your own workload
• The ability to succinctly assess risk and prioritize work accordingly
• Computer literacy and proficiency in the use of Microsoft Office tools
• Excellent analytical and problem-solving skills
• Previous experience or a qualification in AML is preferable but as a minimum you will have awareness and good understanding of the AML framework in Nigeria.