Sales Associate - Abia (Umuahia ) at SLOT Systems Limited

Job Objectives

• The Sales Associate is responsible for delivering excellent customer service, driving sales, and ensuring a positive in-store experience for customers.
• The role involves product knowledge, customer engagement, merchandising, and compliance with store policies to achieve sales targets and support overall store performance.

Key Responsibilities
Sales & Revenue Generation:

• Actively engage customers to understand their needs and recommend suitable products.
• Drive daily, weekly, and monthly sales targets assigned by management.
• Upsell and cross-sell products and accessories to maximize revenue.
• Ensure accurate pricing, promotions, and product information are communicated to customers.

Customer Service & Experience:

• Provide a warm, professional, and courteous customer experience at all times.
• Handle customer inquiries, complaints, and product issues promptly and professionally.
• Build long-term customer relationships to encourage repeat business.
• Ensure adherence to customer service standards and brand values.

Product Knowledge & Merchandising:

• Maintain strong knowledge of products, features, benefits, and usage.
• Stay updated on new arrivals, promotions, and competitor offerings.
• Ensure products are well-displayed, clean, and properly merchandised according to store standards.
• Participate in stock arrangement, shelf labeling, and visual merchandising activities.

Store Operations & Compliance:

• Process sales transactions accurately using POS systems.
• Ensure proper handling of cash, POS reconciliation, and documentation.
• Adhere to company policies on loss prevention, security, and stock control.
• Participate in stock counts, inventory checks, and discrepancy reporting.

Teamwork & Communication:

• Collaborate effectively with team members to achieve store goals.
• Attend daily briefings, training sessions, and performance reviews.
• Communicate customer feedback, product issues, and operational challenges to supervisors.

Health, Safety & Professional Conduct:

• Maintain a clean, safe, and organized store environment.
• Comply with health, safety, and security procedures.
• Uphold professionalism, punctuality, grooming standards, and ethical conduct at all times.

Key Performance Indicators (KPIs)

• Individual sales target achievement.
• Conversion rate and average transaction value.
• Customer satisfaction and feedback scores.
• Product knowledge assessment results.
• Stock accuracy and loss prevention compliance.
• Attendance, punctuality, and teamwork.

Qualifications, Knowledge & Experience

• Candidates should possess an OND, HND / Bachelor’s Degree preferred with 1 - 3 years experience in sales, retail, customer service, or related roles.
• Experience in phone and gadget sales is a strong advantage.
• Basic computer skills and ability to operate POS systems.

Other Requirements:

• Must be willing to work weekends and public holidays (shift-based).
• Must be able to work on-site at any assigned SLOT outlet.
• Age range typically 20–35 years.
• Ability to stand for extended periods during work hours.

Required Skills & Competencies:
Technical Competencies:

• Strong communication and interpersonal skills.
• Sales, persuasion, and negotiation abilities.
• Customer-focused mindset with problem-solving skills.
• Ability to work in a fast-paced retail environment.
• Attention to detail and integrity.
• Team-oriented and adaptable.

Behavioral Attributes:

• Friendly, confident, and professional demeanor.
• High energy and enthusiasm.
• Honesty and reliability.
• Willingness to learn and grow.

Working conditions:

• Full-time role based (Monday – Saturday with 1-day off per week).

Benefits & Remuneration

• Competitive salary based on experience and qualifications
• Pension contributions
• Annual leave entitlement
• Professional development support
• Performance-based incentives
• Employee discounts across SLOT business units.