Sales and Marketing Executive at the Prime Providence Hotels and Resorts Limited

Introduction

The employee is aware that s/he works as part of a TEAM. 

As TEAM is not only defined the department but the entire hotel. 

Successful team members work TOGETHER, not against each other;  e.g. experienced team members support/ help inexperienced team members.

The employee is aware that the one and only purpose of his task it to meet and exceed the needs of the external customer, the GUEST!

The employee is aware that s/he represents the image of the hotel and thus, has to behave in such a manner, that no negative image will be reflected on the hotel and corporations.

This can be achieved through technical knowledge of the specific job, however, most of all through ATTITUDE towards the GUEST and also towards the internal customer, COLLEAGUES, DIRECT REPORTS, MANAGERS and PEERS.

ATTITUDE towards guest, colleagues, direct report and managers is not limited to conversation only (direct contact), but more through indirect contact (gesture, body language, appearance, grooming, behaviour, etc.).

Purpose of Job:

To maximize hotel revenue and guest satisfaction by negotiating group business and coordinating the execution of Meeting and Events business with other departments in accordance with the sales business plan. 
The job incumbent should be active, proactive, and achieve results. 

All work is carried out in line with the hotel’s guidelines, sales business plan, guidelines and service concepts.

Essential Functions/ Success Profile

Working with Others

Exceed Customer Expectations

• Anticipate and take action to meet and exceed others needs and expectations
• Continually search for ways to increase customer satisfaction thrive on providing service to others

Communicate with Others

• Speak clearly and listen effectively one-on-one and in group settings possess basic writing skills

Demonstrate Team Spirit & Cooperation

• Enjoy working with others to achieve common goals and objectives
• Display upbeat attitude, even under pressure
• Volunteer as needed to help ensure team success

Act with Professionalism & Integrity

• Conduct business respectfully
• Ethically, and honestly
• Value the diverse background of others
• Taking Responsibility

Take Ownership

• Be personally accountable for achieving results in a timely fashion and commit to follow-up
• Take ownership of both positive and negative outcomes of work performance
• Resolve problems without blaming others

Learn, Develop, & Adapt to Change

• Actively pursue self-development; learn from experience; modify behaviour based on feedback
• demonstrate flexibility in handling change, unclear situations, shifting priorities, and new job requirements

Learn, Develop, & Adapt to Change

Work without close supervision

• Use good judgment
• Make sure tasks are completed on time, without error, and up to quality standards
• Prioritize activities based on time and attention needed for completion

Attend to Detail

• Ensure all job duties are performed with care and attention to detail
• personally check work to ensure accuracy
• understand how the details affect the big picture

Delivering Results

Demonstrate Functional Excellence

• Possess, apply, and continually develop the specific technical knowledge and job skills/requirements needed for effective job performance

Commit to Quality

• Ensure high quality, excellence, and value in work processes and outcomes produced with a commitment to meeting or exceeding standards

Follow Policies & Procedures

• Perform job tasks based on established policies and procedures
• interpret and apply policy correctly in all situations

Take Direction

• Follow instructions with flexibility to shift priorities upon request
• accept direction with a positive attitude and sense of urgency
• understand and respect chain of command

Multitask

• Shift back and forth efficiently between two or more activities, balancing priorities effectively

ENERGY PRESERVATION

• Motivates and inspire others
• Takes ownership
• Drives continuous improvement
• Demonstrates financial acumen

Main Duties/ Tasks:

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/ close deals and handle complaints or objections
• Gather feedback from customers or prospects and share with internal teams
• Provide customers with a list of available services and their accompanying prices and offer discounts when necessary
• Provide customers with a list of available services and their accompanying prices and offer discounts when necessary
• Assist clients in selecting the most appropriate service that best meet their specifications and needs
• Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement
• Collaborate with other hotel staff to ensure clients have a good time
• Monitor the customer service quality of the hotel to ensure customers are tended to appropriately
• Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties
• Process and facilitate requests for customized services such as room redecoration, equipment, and switch
• Coordinate and organize the details of an event such as catering, lodging, seating, and security
• Resolve and quell misunderstandings within a hotel premises
• Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
• Maintain and update client data base
• Updating information on Sales & Catering
• Conduct assessment of sales performance to make necessary adjustments to increase patronage
• To develop and maintain new business wherever possible from identified market segments and sources of business
• To maintain accurate accounts and data sheets on all active accounts; to monitor this data via the system
• To entertain key accounts when necessary with prior approval the Sales & Marketing Manager
• To monitor and analyse competitors sales promotion and activities
• To constantly refine product knowledge
• To respond to any changes in the departmental function as dictated by the industry, company or hotel

Other Duties/ Tasks:

• To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To ensure that all employees have a complete understanding of and adhere to the Hotel Employee Rules and Regulations.
• To ensure that all employees provide a courteous and professional service at all times.
• To undertake duties of the Duty Manager as dictated by Hotel’s Duty Managers Roster.
• To adhere to Company and Hotel rules and regulations at all times.
• Should be familiar with QHSE – FSMS Policy
• Reports incidents/ training requirements/ new hazards etc. to direct (DOSM)
• reports to (DOSM) if suffering from any kind of diseases 4) participate in various training programs including emergency mock-drills
• Listen and understand QHSE & FSMS related requirements in work 5) Understand departmental objective and work towards achieving it

Occasional Duties/ Tasks:

• To report any equipment failures/problems to the Maintenance Department
• To pass any maintenance requests to the Maintenance Department
• To participate in any Training/ Developments schemes as recommended by senior management
• To assist the Duty Manager in any task outlined/ detailed by him/her
• To comply with any reasonable request made by management to the best of your ability

Personal Requisite

• Language: Fluent in English, multilingual ability preferred.
• Education: MBA or BA in Hospitality Management or equivalent
• Experience: 2 years’ experience in overall operation with the hotel industry
• Computer knowledge: MS Office (Word, Excel, Outlook & PP), Micros, Opera PMS
• Personal appearance: The uniform should be worn with pride and dignity.

The uniform must be kept clean, tidy and well maintained.