Rooms Division Manager at Genesis Group

Core Departments Overseen

• Front Office: Check-ins, check-outs, guest reception, and night audit.
• Reservations & Communications: Room booking management, PBX/switchboard, and occupancy optimization.
• Housekeeping & Laundry: Room cleaning, public area hygiene, linen management, and asset care.
• Guest Services & Concierge: Bell services, valet, guest relations, and VIP assistance.
• Security & Facilities (in select properties): Ensuring physical safety and general facility upkeep

Key Responsibilities

• Operational Leadership: Synchronize daily workflows between the front desk and housekeeping to eliminate bottlenecks like slow room turnarounds or check-in queues.
• Revenue & Financial Management: Monitor Average Daily Rate (ADR), manage department operating budgets, and control labor and supply costs.
• Guest Satisfaction & Recovery: Handle escalated guest complaints, review feedback scores, and enforce high-quality service standards.
• Staff Management & Training: Lead  recruitment, schedule shifts, mentor supervisors, and train staff on company policies and safety compliance.
• Technology & Systems: Oversee Property Management Systems (PMS) and Customer Relationship Management (CRM) tools to track room statuses (vacant, clean, out-of-order).