Retail Sales Executive at Fine Brothers Limited

Job Description

• Ensure that receipt is issued for all and every item purchased (no exception), and recommend accessories/device enhancement for items purchased to customers.
• Attend to customer's difficulty and issues in making payments.
• Process refunds and sales return for customers, daily reconciliation of transactions and Stock.
• Work closely with the branch Supervisor, to ensure steady supply of required stock or item.
• Maintain good and clean working environment which include proper arrangement of desk, stocks and accessories, etc.
• Ensure that cash at hand do not exceed certain limit as specified or advised by the accounts department before depositing in the bank.
• Maintain accounting procedures in posting all transactions as directed by the accounts department.
• Transfer all faulty products to the appropriate department for onward return to the suppliers and ensure that all products and accessories are tested immediately after purchase before customer takes delivery.
• Create and maintain a friendly working environment and relationship for all branch staff including manufacturer's representatives.
• Keep record and current status of all customers’ items that were sent for warranty and work closely with customer care center to ensure that customer's product is given proper attention.
• Conduct price and feature comparisons to facilitate purchasing and ensure display stands are fully stocked.
• Coordinate with the branch supervisor to provide excellent customer service (especially during peak times).
• Inform customers about discounts and special offers
• Provide customer feedback to the branch supervisor.
• Stay up-to-date with new products/services and meet weekly, monthly and quarterly sales target.

Requirements
Education:

• Degree in Business Administration, Marketing, or any other related qualification. Including Certification.

Experience:

• Minimum of 0ne (1) year experience in sales

Skills:

• Excellent interpersonal skills.
• Communication skills.
• Demonstrable evidence of creative initiatives.