Retail Operations Manager at Lifestores Pharmacy

About Lifestores Healthcare

• Lifestores is democratizing access to primary healthcare in Nigeria and other frontier markets by transforming the role and effectiveness of pharmacies.
• Pharmacies are the most visited space in healthcare in frontier markets like Nigeria; however, they are constrained by challenges around fake medicines, poor data collection and limited holistic care services.
• Lifestores has developed a pharmaceutical marketplace called OGApharmacy to help pharmacies, hospitals, and clinics manage their inventory more efficiently, enjoy group purchase discounts, access loans, and better serve their patients.
• Lifestores also owns a mass-market network of pharmacies.
• The company is led by a combination of pharmacists and professionals with experience in general management, consulting, and technology.
• We are supported by an international network of investors and advisors.

About the Role

• We are looking for a Retail Operations Manager, a licensed pharmacist, who is analytical, data- driven, collaborative, friendly, well-organized, and self-motivated.
• The ideal candidate should have strong communication and business development skills.
• You should have a hands-on approach since initially you would be mostly carrying out the activities yourself vs. delegating to others. In addition, you would be working closely with other leadership team members.
• You should also be proficient in the use of MS Excel, Google Sheets, and PowerPoint.
• We select people who demonstrate our core values: customer first, one team, ownership and continual improvement.

Responsibilities

• The specific responsibilities of the role include:

Financial:

• Provide input into the development of financial targets for the pharmacy business
• Lead the pharmacy team to consistently meet or surpass financial targets
• Report performance metrics to Management and recommend strategic actions
• Develop strategy for the success of the pharmacy business
• Identify paths to grow own-store sales

Business Development:

• Identify new ways to incorporate technology to support sales, operations, and customer experience
• Ensure pricing in-line with Lifestores’ mass-market-oriented value proposition
• Study the practices of local competitors & foreign players and incorporate best practices into our operations
• Drive own-store sales in existing pharmacies

Marketing:

• Liaise with Marketing team members to drive above-the-line, digital, in-stores marketing practices – as well as community outreach
• Design & execute in-store initiatives to increase awareness and store customer traffic
• Develop ways to increase average customer basket size
• Ensure an excellent customer experience

Supply Chain

• Work with the procurement unit to identify new product categories to drive sales
• Oversee the effective operation of the business, including across finance, inventory, logistics, quality / regulatory, IT implementation, security, and facilities
• Being a role model and inspirational carrier of Lifestores’ culture and beliefs

Qualifications & Characteristics

• Ideal candidates for the Retail Operations Manager role must demonstrate:
• Be proactive - able to identify & drive goals with minimal supervision
• Be highly driven and relentlessly obsessed with results
• Be resourceful, a structured thinker, and a quick learner
• Be good with people and a strong communicator (oral and written)
• Have irreproachable personal integrity
• Have experience leading or working with a team in a collaborative manner
• Have experience reducing procurement costs and ensuring on-time delivery of quality products
• Have exposure to other functional areas of retail operations, e.g. sales, inventory, HR, IT
• Possess minimum of first degree with strong business management skills(a licensed
• Pharmacist with strong business development track record is preferred)
• Have 5+ years of professional experience ( should include few years of sales experience)
• Have strong Microsoft Office skills

Benefits & Compensation

• We offer competitive compensation and bonuses for outperformance of goals, additional
• benefit include pension contributions, access to regular managerial training, and ongoing
• feedback to boost your skills. Lifestores thrives on a collaborative, meritocratic working culture.