Restaurant Supervisor at Pinnah Foods

Location: Admiralty Way, Lekki - Lagos

Duties & Responsibilities

• Ensure that all customers feel welcome and are given responsive, professional and courteous service at all times.
• Ensure that the company’s mission and values are understood, embraced and complied with by all floor staff.
• Achieve company objectives in sales targets, service, quality, the appearance of the restaurant and sanitation and cleanliness through training employees and creating a positive, productive working environment.
• Continuous training, development and motivation of team members.
• Ensure compliance of team members with company policies, standards and procedures.
• Be knowledgeable of restaurant policies regarding floor staff and ensure prompt, fair and consistent corrective action for any and all violations in line with company policy.
• Assist the restaurant manager in assigning duties, responsibilities, and workstations to team members in accordance with work requirements to ensure the smooth running of each shift.
• Ensure that all food and products are consistently served according to the restaurant’s portioning and serving standards.
• Minimize wastage by ensuring the efficient use of resources during each shift (e.g. packaging, stationery, disposables, etc).
• Ensure that all serving or display equipment are kept clean and in excellent working condition through regular personal inspection.
• Ensure that ALL items received from the kitchen meet the required QUALITY standards.
• Reporting any faulty or damaged equipment, furniture or fittings to the restaurant manager.
• Assists and supports the restaurant manager in the calculation of daily food cost, stock reportsand sales reports and other administrative tasks.
• Ensure that the restaurant maintains a high level of hygiene and is cleaned in strict accordance with the “restaurant’s sanitation standards”.
• Handling customer complaints.
• Providing daily sales, inventory, food cost and other ad-hoc reports.
• Champions and ensures compliance of all team members with “LSWLT” and the “Order taking Process” during each shift.
• Responsible for ensuring stocking levels for all products and disposables are at par with required levels to ensure the smooth running of business operations.
• Must lead by example and ensure complete customer satisfaction by providing five star level of customer service to all customers.

Requirements

• Candidates should possess HND qualification with 1 - 3 years work experience.