Restaurant Manager at Xpedient Expatriate Services

Job Summary

• The Restaurant Manager is responsible for overseeing the daily operations of the restaurant to ensure excellent customer service, efficient staff performance, and profitable business operations.
• The role involves managing staff, maintaining quality standards, controlling costs, and creating a positive dining experience for customers.

Key Responsibilities

• Operations Management: Oversee daily restaurant operations, including opening and closing procedures, food service, and customer flow.
• Staff Management: Recruit, train, supervise, and motivate restaurant staff to deliver excellent service.
• Customer Service: Ensure high customer satisfaction by handling complaints, resolving issues, and maintaining service standards.
• Financial Management: Monitor sales, manage budgets, control costs, and ensure profitability.
• Inventory & Supply Management: Order supplies, manage stock levels, and prevent wastage.
• Quality Control: Ensure food quality, hygiene, and safety standards are consistently maintained.
• Marketing & Promotions: Implement promotions and strategies to increase customer patronage and brand visibility.
• Compliance: Ensure compliance with health, safety, and regulatory requirements.
• Reporting: Prepare regular reports on sales performance, staff productivity, and operational challenges.

Qualifications & Requirements

• Minimum of [Bachelor’s degree] in Hospitality Management, Business Administration, or related field.
• 5-8years experience in restaurant or hospitality management.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Knowledge of food safety and hygiene standards.
• Basic financial and inventory management skills.

Key Skills:

• Leadership and people management
• Problem-solving and decision-making
• Communication and interpersonal skills
• Time management and organization
• Customer-focused mindset.