Restaurant Manager at Genesis Group

Job Description

• We’re looking for a driven, hands on Restaurant Manager who thrives in a fast-paced environment and genuinely enjoys leading people. The ideal candidate has an instinct for operational excellence, a passion for customer service, and the ability to bring out the best in their team.
• This role isn’t just about managing it’s about creating an atmosphere where both guests and employees feel valued, energized, and proud of the work being done every day.
• (We also believe that great leadership comes in many forms. Female professionals with strong people and operational skills are especially encouraged to apply your perspective and leadership style are highly valued in our growing team.)

Key Responsibilities
Daily Operations & Service Excellence:

• Oversee all aspects of daily restaurant operations, ensuring speed, quality, and accuracy in every order.
• Maintain high standards of food safety, cleanliness, and product presentation in line with company and regulatory guidelines.
• Monitor key performance indicators (KPIs) such as sales, labor, and waste, making real-time adjustments to achieve daily targets.

Team Leadership & Development:

• Lead, train, and motivate a team of shift leaders and crew members to deliver outstanding service and teamwork.
• Conduct regular coaching sessions, performance reviews, and hands-on training to build confidence and accountability.
• Foster a positive work culture that encourages initiative, respect, and ownership among all team members.

Guest Experience:

• Lead by example in creating a welcoming, efficient, and friendly environment for every guest.
• Resolve customer concerns quickly and effectively, turning challenges into opportunities to build loyalty.
• Monitor service flow and make proactive adjustments to ensure guests are served promptly and accurately.

Financial & Operational Performance:

• Manage daily cash handling, inventory control, and cost management to meet profit and loss (P&L) objectives.
• Analyze sales trends and local market dynamics to identify opportunities for growth and improvement.
• Execute marketing or promotional initiatives at the store level to drive traffic and sales.

Compliance & Safety:

• Ensure full compliance with health, safety, and labor regulations at all times.
• Conduct regular audits of kitchen, storage, and dining areas to maintain standards.
• Manage incident reporting and follow-up actions in coordination with the Operations team.

Qualifications

• Interested candidates should possess a Bachelor's Degree with 3-10 years experience.