Restaurant Manager at Elizabeth Maddeux

Job Description

• We are looking for a highly motivated and experienced Restaurant Manager to oversee daily operations, ensure excellent customer service, and drive the overall success of our restaurant. 
• The ideal candidate will be responsible for managing staff, maintaining quality standards, optimizing efficiency, and ensuring a positive dining experience for guests. 
• This role requires strong leadership, business acumen, and a passion for the hospitality industry.

Responsibilities

• Oversee the overall operations of the restaurant, ensuring smooth and efficient service during all shifts.
• Hire, train, and supervise restaurant staff, including servers, bartenders, kitchen staff, and hosts, to ensure high performance and excellent customer service.
• Create employee work schedules, ensuring appropriate staffing levels during peak and off-peak hours to optimize efficiency and labor costs.
• Monitor employee performance, provide ongoing training, and conduct performance evaluations to enhance staff development and morale.
• Develop and enforce service and quality standards, ensuring that all food and beverages meet restaurant expectations and customer satisfaction.
• Manage daily financial transactions, including cash handling, credit card payments, and balancing the cash register at the end of shifts.
• Analyze financial reports, monitor expenses, and implement cost-control measures to maximize profitability and reduce waste.
• Work with chefs and kitchen staff to update menus, introduce seasonal dishes, and maintain food cost efficiency.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards to maintain a safe and clean restaurant environment.
• Conduct regular inspections of dining areas, kitchen, and bar to ensure cleanliness, proper equipment functioning, and adherence to operational standards.
• Handle customer complaints and special requests professionally, resolving issues quickly to maintain a high level of guest satisfaction.
• Develop and implement marketing and promotional strategies to attract new customers, increase sales, and enhance brand visibility.
• Build relationships with vendors and suppliers to ensure timely delivery of quality ingredients and restaurant supplies.
• Monitor inventory levels, track food and beverage stock, and place orders to prevent shortages or overstocking.
• Oversee restaurant reservations, private dining events, and catering services to ensure seamless coordination and execution.
• Lead team meetings, provide clear communication on restaurant goals, and motivate staff to meet performance targets.
• Foster a positive and inclusive work environment, encouraging teamwork and collaboration among staff.
• Implement and manage restaurant loyalty programs, discounts, and special promotions to drive customer retention.
• Conduct regular menu tastings with chefs and bar staff to ensure food and beverage quality remains consistent.
• Identify opportunities for operational improvements, implementing innovative solutions to enhance customer experience and efficiency.
• Collaborate with senior management or owners to set business goals, forecast revenue, and develop long-term growth strategies.
• Handle emergency situations such as equipment malfunctions, staff shortages, or customer disputes with professionalism and quick decision-making.
• Support front-of-house and back-of-house staff during busy hours to ensure smooth service and teamwork.

Requirements

• Bachelor Degree in Hospitality management, Business administration or related field
• 3 years experience as a Restaurant Manager, Assistant Manager, or in a similar hospitality leadership role.
• Strong knowledge of restaurant operations, including food service, kitchen management, and front-of-house operations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to multitask and make quick, effective decisions in a fast-paced environment.
• Experience in budgeting, financial management, and cost control strategies.
• Strong customer service skills with a focus on guest satisfaction and relationship building.
• Knowledge of health and safety regulations, food handling practices, and labor laws.