We are Vantegral Consulting. Our sole aim is to offer value to clients and businesses. With an array of services ranging from recruitment outsourcing, restructuring, capability development, management advisory, and growth strategy, we are about creating and implementing solutions. We are about Innovating. We are Change.
We are seeking an experienced and proactive Resort Supervisor to oversee the daily operations of a Resort in Abuja. The ideal candidate will ensure exceptional guest experiences, supervise staff, maintain operational standards, and support the resort's profitability through effective leadership and attention to detail.
Key Responsibilities
Supervise the day-to-day operations of the resort, ensuring smooth service delivery.
Lead, schedule, and manage front office, housekeeping, and other operational staff.
Ensure excellent customer service and promptly resolve guest complaints.
Monitor room readiness, cleanliness, and overall resort presentation.
Coordinate with housekeeping and maintenance teams to ensure facilities are well maintained.
Oversee guest check-in and check-out processes when necessary.
Maintain occupancy records, daily reports, and operational documentation.
Monitor inventory levels and coordinate procurement of operational supplies.
Enforce hotel policies, health and safety standards, and service quality procedures.
Train, coach, and evaluate staff performance.
Assist management in implementing strategies to improve guest satisfaction and operational efficiency.
Handle emergencies and make sound operational decisions when required.
Requirements
Bachelor's degree or HND
Experience in resort operations, with at least 2 years in a supervisory role.
Experience working in a resort or luxury hospitality environment is an advantage.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Strong problem-solving and conflict-resolution skills.
Proficiency in Microsoft Office
Ability to work flexible hours, including weekends and public holidays.
Professional appearance and customer-focused attitude.
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