Relief Teller at Stresert Services Limited

Job Summary

• We are searching for an organized, attentive Bank Teller to provide exceptional service to our customers by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals.

Duties and Responsibilities

•  Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Accept cash and checks for deposit and check accuracy of deposit slip
• Process cash withdrawals
• Perform specialized tasks such as preparing cashier\'s checks, personal money orders, issuing traveler\'s checks and exchanging foreign currency
• Perform services for customers such as ordering bank cards and checks
• Receive and verify loan payments, mortgage payments and utility bill payments
• Record all transactions promptly, accurately and in compliance with bank procedures
• Balance currency, cash and checks in cash drawer at end of each shift
• Answer inquiries regarding checking and savings accounts and other bank related products and services.
• Attempt to resolve issues and problems with customer\'s accounts
• Explain, advise on and promote bank products and services to customers
• Ensure compliance with all internal controls and established policies and procedures

Education and Experience

• Candidates with OND/HND qualification only.
• 1-2 years of experience as a teller or in a related field preferred
• Clerical, administrative, cash handling, sales or customer service experience preferred
• Knowledge of customer service principles
• Ability to use Microsoft Office products

Key Skills and Competencies

• Strong numerical ability
• Good listening and communication skills
• Customer service orientation
• Accuracy and attention to detail
• Time management
• Problem solving
• Honesty and integrity
• Teamwork
• Stress tolerance