Relationships Officer at Tempkers Limited

Responsibilities

• Client Relationship Management: Building and maintaining strong relationships with clients, and providing excellent customer service.
• Account Management: Opening, serve demand notices, champion premises inspection and issue certificates.
• Transaction Processing: Make presentations, administer and process all types of recovery actions, Negotiations, Follow upaccurately and efficiently.
• Compliance and Risk Management: Ensuring all transactions and operations comply with regulations and internal policies to minimize risk.
• Data management: Maintain ad update records within appropriate database relating to billings and revenue collections
• Problem Solving: Addressing and resolving customer inquiries, complaints, and account-related issues in a timely and professional manner.
• Sales and Business Development: Identifying opportunities to recover and services to existing clients, and potentially generating new business through referrals and networking.
• Reporting and Documentation: Maintaining accurate records of all transactions, preparing reports, and contributing to the overall reporting of the organization.
• Collaboration: Working closely with other departments within the organsiation to ensure seamless service delivery.
• Continuous Learning: Staying up-to-date on LGA regulations ad bylaws.

Requirements

• Candidates should possess relevant qualifications.
• Previous experience as an account officer or relationship management officer in a Commercial bank or MFB is a plus.
• Previous experience as a Marketing officer or sales canvaser or sales merchandiser in an FMCG company is a plus.

Skills and Qualifications:

• Strong Communication and Interpersonal Skills: Ability to effectively communicate with clients and colleagues, build rapport, and handle sensitive financial information.
• Analytical and Problem-Solving Skills: Ability to analyze data, identify issues, and develop effective solutions.
• Attention to Detail: Accuracy and thoroughness in processing transactions, maintaining records, and preparing reports.
• Customer Service Orientation: A commitment to providing excellent service and building long-term relationships with clients.
• Knowledge of LGA Regulations and Byelaws: Understanding of banking regulations, financial products, and services.
• Proficiency in Relevant Software: Experience with data management software, accounting systems, and Microsoft Office Suite.
• Ability to Work Under Pressure: Handling multiple tasks, meeting deadlines, and dealing with demanding clients.
• Teamwork and Collaboration: Working effectively with others to achieve common goals.