Relationship Manager at ADX Credit Limited

Responsibilities
Customer Acquisition and Relationship Management:

• Identify and approach potential customers (individuals and businesses) to open deposit accounts.
• Build and maintain strong relationships with customers to encourage long-term deposits.
• Actively seek opportunities to expand the customer base and increase deposit mobilization.
• Promote deposit products (e.g, fixed deposits,Investment plan,Education Plan,Migration Funding) to existing and prospective clients.

Product Promotion and Sales:

• Effectively communicate the features and benefits of various deposit products to potential customers.
• Conduct market research to understand customer needs and tailor deposit offerings accordingly.
• Organize promotional campaigns and events to attract new customers.
• Assist customers in understanding the different types of deposit accounts and help them choose the right one for their needs.

Account Opening and Documentation:

• Guide customers through the process of opening deposit accounts and ensure all required documentation is completed accurately.
• Ensure compliance with regulatory requirements related to customer identification, documentation, and account opening.

Customer Support and Retention:

• Provide exceptional customer service by addressing inquiries, concerns, and account-related issues.
• Follow up with customers to ensure their satisfaction and encourage additional deposits or account upgrades.
• Monitor and track customer deposit patterns and identify opportunities for cross-selling or upselling.

Target Achievement:

• Meet or exceed individual and team deposit mobilization targets set by the institution.
• Track personal performance metrics and provide regular reports to management.

Market Intelligence:

• Stay informed about market trends, competitor offerings, and customer preferences.
• Provide feedback to management on customer insights and suggestions for new deposit products or improvements.

Compliance and Risk Management:

• Ensure adherence to the institution's policies, procedures, and regulatory requirements.
• Maintain confidentiality of customer information and ensure data security.

Networking and Community Engagement:

• Build relationships with local businesses, community leaders, and organizations to promote deposit products.
• Participate in community events and activities to increase visibility and promote the institution's services.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification
• 2 - 6 years work experience.