Regional Customer Manager at OmniRetail Technology

• The Regional Customer Manager (RCM) owns regional execution of OmniClub membership growth by building and managing a scalable Customer Account Manager (CAM) workforce, supported by Regional COEs for recruitment, activation, and daily work tracking. 

Responsibilities:

• Build and manage a strong pipeline of agents and CAMs across assigned areas (sourcing, screening, and selection).
• Partner with Regional COEs to ensure fast recruitment and zero onboarding delays.
• Drive on-ground onboarding, activation, and readiness of every agent/CAM within defined timelines.
• Set clear monthly targets and ensure each agent delivers a minimum of 5 verified OmniClub members per month.
• Enforce daily work tracking via COEs (leads, visits, follow-ups, onboarding) and close gaps quickly Run daily/weekly performance routines (stand-ups, field reviews, scorecards) to drive consistent delivery.
• Coach CAMs in-field on pitching, objection handling, KYC quality, and conversion discipline.
• Manage area-wise deployment and coverage to maximise reach, productivity, and conversion per territory.
• Own region-wise Omni Club growth numbers and ensure growth is repeatable (not dependent on a few individuals).
• Build a strong performance culture rooted in ownership, accountability, and continuous improvement.

Requirements 

Experience in Sales/Customer Management:

• Must have at least 5-7 years of experience in customer-facing roles, including managing a team of Account Managers or Customer Managers.
• Proven track record of managing and improving customer retention in a B2B or SaaS context.

Leadership and Coaching:

• Experience in leading a team of customer-facing employees (preferably CAMs or equivalent).
• Evidence of successful coaching and performance management of team members.
• Ability to develop talent and drive accountability in others.

Customer-Centric Mindset:

• Strong focus on customer retention and relationship-building, particularly in high-stakes or complex environments.
• Demonstrated ability to proactively solve problems, ensure high customer satisfaction, and drive customer loyalty.

Compensation & Benefits:

• Monthly Salary: 300k Fixed Net Salary and 200k based on performance.
• Health Insurance
• Performance Incentives/Bonuses 
• Paid Annual Leave 
• Other company benefits as applicable⁠