Jobs at OmniRetail Technology

• The Regional Customer Manager (RCM) owns regional execution of OmniClub membership growth by building and managing a scalable Customer Account Manager (CAM) workforce, supported by Regional COEs for recruitment, activation, and daily work tracking. 

Responsibilities:

• Build and manage a strong pipeline of agents and CAMs across assigned areas (sourcing, screening, and selection).
• Partner with Regional COEs to ensure fast recruitment and zero onboarding delays.
• Drive on-ground onboarding, activation, and readiness of every agent/CAM within defined timelines.
• Set clear monthly targets and ensure each agent delivers a minimum of 5 verified OmniClub members per month.
• Enforce daily work tracking via COEs (leads, visits, follow-ups, onboarding) and close gaps quickly Run daily/weekly performance routines (stand-ups, field reviews, scorecards) to drive consistent delivery.
• Coach CAMs in-field on pitching, objection handling, KYC quality, and conversion discipline.
• Manage area-wise deployment and coverage to maximise reach, productivity, and conversion per territory.
• Own region-wise Omni Club growth numbers and ensure growth is repeatable (not dependent on a few individuals).
• Build a strong performance culture rooted in ownership, accountability, and continuous improvement.

Requirements 

Experience in Sales/Customer Management:

• Must have at least 5-7 years of experience in customer-facing roles, including managing a team of Account Managers or Customer Managers.
• Proven track record of managing and improving customer retention in a B2B or SaaS context.

Leadership and Coaching:

• Experience in leading a team of customer-facing employees (preferably CAMs or equivalent).
• Evidence of successful coaching and performance management of team members.
• Ability to develop talent and drive accountability in others.

Customer-Centric Mindset:

• Strong focus on customer retention and relationship-building, particularly in high-stakes or complex environments.
• Demonstrated ability to proactively solve problems, ensure high customer satisfaction, and drive customer loyalty.

Compensation & Benefits:

• Monthly Salary: 300k Fixed Net Salary and 200k based on performance.
• Health Insurance
• Performance Incentives/Bonuses 
• Paid Annual Leave 
• Other company benefits as applicable⁠

go to method of application »

Role Description

• This is a full-time on-site role based in Lagos for a Paralegal Officer.
• The Paralegal Officer will assist in managing legal documentation, ensuring compliance with regulatory requirements, and providing support in legal research and drafting. Responsibilities include reviewing contracts, assisting with corporate governance, and maintaining proper documentation.
• The role will also involve liaising with internal teams and external legal entities to address legal matters effectively.

Qualifications

• Proficiency in legal drafting, legal research, and contract review
• Strong organizational skills, attention to detail, and ability to maintain accurate legal documentation
• Knowledge of corporate governance and compliance regulations
• Excellent verbal and written communication skills and the ability to interact with various stakeholders
• A proactive approach to problem-solving and the ability to work both independently and collaboratively
• A degree in Law or a related field, with paralegal certification being an advantage
• Familiarity with Nigerian corporate and commercial law is a strong benefit