Recovery Officer (Microfinance / Fintech) at Fort Knox Group

Key Responsibilities

• Recover overdue loans through outbound calls, SMS, WhatsApp, and physical visits where required.
• Engage defaulting customers to negotiate realistic repayment plans.
• Conduct customer tracing and skip-tracing using fintech tools and field intelligence.
• Update CRM/loan management systems with accurate recovery notes and payment commitments.
• Meet daily, weekly, and monthly recovery targets.
• Collaborate with credit, risk, and customer service teams to resolve repayment issues.
• Escalate high-risk accounts and support legal recovery when necessary.
• Prepare recovery performance reports and portfolio status updates.
• Ensure all recovery activities comply with regulatory guidelines and company policies.
• Maintain professionalism and ethical conduct during all customer engagements.

Requirements

• Minimum of OND/HND/BSc in any discipline.
• 1–3 years’ experience in loan recovery, debt collection, or fintech/microfinance operations is an advantage.
• Hands-on experience with digital lending platforms or loan management systems preferred.
• Strong negotiation, persuasion, and customer engagement skills.
• Ability to work with targets in a fast-paced fintech environment.
• Good knowledge of Lagos routes and field recovery operations.
• Basic proficiency in Microsoft Excel and mobile recovery tools.
• High integrity, resilience, and results-oriented mindset.