Jobs at Fort Knox Group

Key Responsibilities

• Recover overdue loans through outbound calls, SMS, WhatsApp, and physical visits where required.
• Engage defaulting customers to negotiate realistic repayment plans.
• Conduct customer tracing and skip-tracing using fintech tools and field intelligence.
• Update CRM/loan management systems with accurate recovery notes and payment commitments.
• Meet daily, weekly, and monthly recovery targets.
• Collaborate with credit, risk, and customer service teams to resolve repayment issues.
• Escalate high-risk accounts and support legal recovery when necessary.
• Prepare recovery performance reports and portfolio status updates.
• Ensure all recovery activities comply with regulatory guidelines and company policies.
• Maintain professionalism and ethical conduct during all customer engagements.

Requirements

• Minimum of OND/HND/BSc in any discipline.
• 1–3 years’ experience in loan recovery, debt collection, or fintech/microfinance operations is an advantage.
• Hands-on experience with digital lending platforms or loan management systems preferred.
• Strong negotiation, persuasion, and customer engagement skills.
• Ability to work with targets in a fast-paced fintech environment.
• Good knowledge of Lagos routes and field recovery operations.
• Basic proficiency in Microsoft Excel and mobile recovery tools.
• High integrity, resilience, and results-oriented mindset.

go to method of application »

Key Responsibilities

• Follow up on overdue and delinquent loan accounts.
• Conduct field visits to customers, guarantors, and business locations.
• Negotiate repayment plans and settlements where applicable.
• Ensure recovered funds are properly documented and remitted.
• Maintain accurate recovery records and daily recovery reports.
• Track recovery performance against assigned targets.
• Escalate high-risk or chronic default cases to management.
• Educate customers on repayment obligations and consequences of default.
• Handle disputes and repayment challenges professionally.
• Maintain a firm but respectful relationship with customers.
• Ensure recovery activities comply with company policies and regulations.
• Avoid harassment or unethical recovery practices.
• Report suspected fraud or loan misuse promptly.

Education

• B.Sc/HND/OND at the minimum.
• Basic Knowledge in accounting, finance and mathematics
• 2 – 3 years experience in SME Loan or Merchant Lending
• Previous work Experience or training in sales (Preferred).

go to method of application »

Key Responsibilities

• Source and onboard eligible loan customers.
• Conduct field verification of applicants’ residence, business, and guarantors.
• Assess creditworthiness and prepare credit reports.
• Support loan disbursement processes.
• Monitor loan usage and ensure compliance with loan terms.
• Track repayments and follow up on overdue accounts.
• Carry out field recovery on delinquent loans when required.
• Maintain accurate repayment and recovery records.
• Educate customers on loan terms and repayment schedules.
• Resolve customer complaints related to loans.
• Maintain positive relationships with clients and guarantors.

Education

• B.Sc / HND / OND at the minimum.
• Basic Knowledge in accounting, finance and mathematics
• Minimum 2 – 3 years experience in SME Loan or Merchant Lending
• Previous work Experience or training in sales (Preferred).