Field Recovery Officer at Fort Knox Group

Key Responsibilities

• Follow up on overdue and delinquent loan accounts.
• Conduct field visits to customers, guarantors, and business locations.
• Negotiate repayment plans and settlements where applicable.
• Ensure recovered funds are properly documented and remitted.
• Maintain accurate recovery records and daily recovery reports.
• Track recovery performance against assigned targets.
• Escalate high-risk or chronic default cases to management.
• Educate customers on repayment obligations and consequences of default.
• Handle disputes and repayment challenges professionally.
• Maintain a firm but respectful relationship with customers.
• Ensure recovery activities comply with company policies and regulations.
• Avoid harassment or unethical recovery practices.
• Report suspected fraud or loan misuse promptly.

Education

• B.Sc/HND/OND at the minimum.
• Basic Knowledge in accounting, finance and mathematics
• 2 – 3 years experience in SME Loan or Merchant Lending
• Previous work Experience or training in sales (Preferred).