Receptionist at WosAm Arena

Responsibilities

• Greet guests with a warm smile and provide outstanding customer service from the moment they arrive.
• Efficiently handle check-in and check-out processes, ensuring accuracy in all guest transactions.
• Provide detailed information about hotel services, amenities, and local attractions.
• Answer phone calls, emails, and other inquiries promptly and professionally.
• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
• Maintain a clean and organized front desk area.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Assist with administrative tasks such as reservations, billing, and record-keeping.
• Maintain knowledge of hotel policies and procedures to provide accurate information to guests.

Requirements

• A Diploma or Degree in Hospitality Management or a related field is a plus.
• 3 - 5 years work experience.
• Previous experience as a Receptionist or in a similar customer service role is preferred.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills and a friendly, approachable demeanor.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficient in using computer systems, including reservation software and Microsoft Office Suite.
• Ability to handle cash transactions and maintain a high level of accuracy.
• Flexibility to work in shifts, including weekends and holidays.
• Knowledge of the local area and attractions is an advantage.