Radio Operator (UNHAS) at World Food Programme (WFP)

Organizational Context

• These jobs are found in Country Offices (COs), Area (AOs) and Field (FOs) Offices.
• Job holders are based in Radio Rooms and typically report to an Information Technology Officer, Security Officer, or the designate.
• At this level, job holders work in a team under minimal supervision and are expected to produce organised and accurate reports and technical work.
• As required, they may work with UNDSS Radio Room, especially in case of security incidents. These jobs may require to work different shifts and report for duty on short notice.

Job Purpose

• To support telecommunications services in order to facilitate efficient implementation of security processes and procedures.

Key Accountabilities (Not All Inclusive)

• Coordinate with WFP Security staff and/or UNDSS Radio Room, to facilitate accurate and efficient security-related information flow following established standard operating procedures.
• Responsible for monitoring and channelling all radio communications including tracking of WFP vehicle and staff movement, to ensure efficient 24-hour coverage of telecommunications services.
• Produce regular and ad hoc reports including daily radio checks, and assist in preparation and dispatch of the summary of security incidents and other information to staff, to facilitate accurate, efficient and concise communication and information flow.
• Provide efficient support and training to users on telecommunications equipment and procedures including Minimum Operating Security Standards (MOSS) requirements, to ensure effective use of telecommunications equipment.
• Maintain inventory and provide recommendations for potential improvements, to support efficient planning and keep WFP telecommunications equipment operational.
• Create and maintain databases (e.g. lists of call signs, addresses, telephone numbers, wardens, etc.), to ensure accurate information is available at all times.
• Follow established emergency response processes and procedures, to ensure prompt assistance in case of emergencies.

Standard Minimum Qualifications
Education:

• Completion of Secondary School Education. Technical training in communication equipment or other work related areas.

Experience:

• Four or more years of progressively responsible work experience in telecommunications/radio operations, information technology, or other relevant field of work.

Knowledge & Skills:

• Good knowledge in the telecommunication operations and procedures and high standard computer literacy.
• Ability to operate and maintain telecommunications equipment including installation works.
• Good communication skills; ability to provide short briefings and communications clearly and concisely, both orally and in writing.
• Ability to multi-task, and respond simultaneously and in a timely fashion to demanding job requirements.
• Ability to prioritize a heavy workload, demonstrate judgement, initiative, alertness and emotional stability, especially in emergency situations.
• Good coordination and control skills to act swiftly and adequately in case of emergencies and resolve operational issues promptly.
• High sense of discretion and integrity.
• Client orientation and ability to establish effective working relationships in a multi-cultural, multi-ethnic environment.
• Ability to work in a team.

Language:

• Fluency (level C) in the UN language in use at the duty station and in the duty station’s language, if different. 

Other Specific Job Requirements:

• UNHAS requires flight following of all aircraft, and to be able to track and communicate with all aircraft during flight ops.
• This staff to support telecommunications services in order to facilitate efficient implementation of radio communication and flight following processes and procedures, including for the aviation emergency response plan.

Desired Experiences For Entry into The Role:

• Experience working with aviation flight following, and used to communicating with aircraft and crew members.

Remuneration
WFP offers an attractive compensation package.