Quality & Risk Officer at Kano Cancer Treatment Centre (KCTC)

Job Summary

• The Quality & Risk Officer is responsible for developing, implementing, and monitoring quality, safety, and risk management systems across KCTC. The role ensures compliance with national regulations, international standards (JCI, ISO, IAEA), internal policies, and evidence-based best practices. The officer supports the creation of SOPs, audits, incident reporting systems, patient safety programs, and continuous quality improvement (CQI) initiatives that enhance service delivery and clinical outcomes.

This role is critical to building a safe, efficient, and accountable cancer centre.

Key Responsibilities

• Develop and implement a comprehensive Quality, Safety & Risk Management Framework for KCTC.
• Coordinate the development, review, and updating of clinical and non-clinical SOPs, policies, and operational guidelines.
• Establish and manage incident reporting systems, including near-miss and adverse event logs, with follow-up investigations and corrective action plans.
• Conduct routine audits (clinical, pharmaceutical, radiotherapy, laboratory, facility, customer service) to ensure regulatory and accreditation compliance.
• Monitor quality indicators, patient safety metrics, and operational performance dashboards.
• Collaborate with clinical and operational heads to implement Continuous Quality Improvement (CQI) projects.
• Lead risk assessments, hazard identification, and mitigation planning for high-risk areas (chemotherapy, radiotherapy, pharmacy, laboratory, critical equipment).
• Ensure radiation safety protocols are integrated and adhered to in collaboration with Medical Physicists and Radiation Safety Officers.
• Support patient satisfaction surveys, feedback systems, and service recovery processes.
• Coordinate mock accreditation assessments and readiness reviews for JCI and local accreditation bodies.
• Provide staff training on quality, safety, infection prevention, risk management, and compliance.
• Maintain organized documentation for internal audits, external inspections, and accreditation surveys.
• Prepare monthly quality and risk reports for management review, with data-driven recommendations.

Qualifications

• Bachelor’s degree in Nursing, Public Health, Health Administration, Quality Assurance, or a related field.
• Additional certifications preferred:
  • CPHQ (Certified Professional in Healthcare Quality)
  • ISO 9001/15189 auditor training
  • Patient safety or risk management training
• Knowledge of JCI standards, CQI methodologies, and healthcare regulatory requirements.

Experience Requirements

• Minimum 3–5 years’ experience in quality management, risk management, or clinical governance.
• Experience in a healthcare setting (hospital, diagnostic centre, oncology centre) is strongly preferred.
• Experience supporting accreditation or audit processes is a major advantage.

Core Competencies & Skills

• Strong knowledge of quality improvement frameworks (PDSA, RCA, FMEA).
• Excellent analytical and documentation skills.
• Ability to interpret clinical data and performance indicators.
• Strong communication and training abilities.
• High attention to detail and adherence to ethical standards.
• Ability to manage sensitive information confidentially.
• Strong interpersonal skills and collaborative spirit.