Quality Assurance Officer at Lily Hospitals Limited

Job Summary

• We are looking for a proactive and detail-oriented Quality Assurance Officer to ensure our healthcare services meet the highest standards of excellence and compliance. The Quality Assurance Officer will develop, implement, and monitor quality management processes, ensuring continuous improvement across all hospital operations.

Key Responsibilities

• Design and implement quality assurance policies and procedures in line with industry standards.
• Establish and monitor key performance indicators (KPIs) for quality improvement.
• Ensure hospital operations comply with healthcare regulations, accreditation standards, and organizational policies.
• Conduct regular audits and inspections of clinical and administrative processes.
• Investigate and analyze incidents, errors, or near-misses to identify root causes.
• Recommend corrective and preventive actions to mitigate risks.
• Provide training for staff on quality assurance protocols and best practices.
• Promote a culture of quality, safety, and continuous improvement.
• Collect and analyze quality data to identify trends and areas for improvement.
• Prepare detailed reports on quality performance for management review.
• Lead quality improvement projects to enhance patient care and operational efficiency.
• Collaborate with departments to implement innovative solutions for quality enhancement.
• Assist in preparations for accreditation and certification processes.
• Ensure readiness for internal and external quality audits.

Qualifications and Skills
Education:

• Bachelor’s Degree in Healthcare Management, Quality Assurance.
• Additional certifications in Quality Management or Patient Safety are an advantage.

Experience:

• Minimum of 3 years of experience in quality assurance or healthcare management.
• Familiarity with healthcare accreditation standards such as COHSASA, KAIZEN or ISO is a plus.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in quality management tools and software.
• Ability to work collaboratively and handle multiple tasks effectively.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.