Quality Assurance Manager at ICS Outsourcing Limited

Job Summary 

We are seeking an experienced and detail-oriented Quality Assurance (QA) Manager to oversee and ensure the highest standards of quality across our healthcare operations. The ideal candidate will implement and maintain QA processes, monitor compliance with healthcare regulations, and drive continuous improvement initiatives to enhance patient care and operational efficiency. 

Key Responsibilities 

• Develop, implement, and maintain quality assurance policies, procedures, and standards across the healthcare facility 
• Monitor compliance with regulatory requirements and internal protocols, including ISO standards or relevant healthcare regulations 
• Conduct audits, inspections, and assessments to identify gaps in quality and implement corrective actions 
• Collaborate with clinical and administrative teams to ensure consistent adherence to quality standards 
• Review and analyze operational processes, patient care protocols, and clinical outcomes to improve service delivery 

• Lead training programs on quality management, regulatory compliance, and best practices for staff 
• Prepare regular quality reports and present findings to senior management 
• Investigate incidents, complaints, or deviations, and ensure timely resolution and documentation 
• Foster a culture of continuous improvement, patient safety, and operational excellence 

Educational & Professional Requirements 

• Bachelor’s degree (B.Sc.) or Higher National Diploma (HND) in a relevant field such as Healthcare Management, Nursing, Public Health, or related discipline 
• Certification from a recognized professional body in Quality Assurance (e.g., CQI, ASQ, or equivalent) 
• Minimum of 3+ years of experience in Quality Assurance management, preferably in healthcare or medical services 
• Strong knowledge of quality standards, regulations, and healthcare compliance requirements 

Required Skills & Competencies 

• Excellent knowledge of quality assurance principles, methodologies, and tools 
• Strong analytical and problem-solving skills 
• Excellent attention to detail and organizational skills Strong leadership, communication, and interpersonal skills Ability to work under pressure in a fast-paced healthcare environment 
• Ability to lead and motivate teams towards achieving quality objectives 
• Proficiency in report writing and quality documentation