Quality Assurance Coordinator at Smile 360 Dental Specialists

Main Responsibilities

• Develop policies, processes and procedures in line with ISO and COHSASA requirements.
• Assist in the installation and maintenance of relevant standards, ISO27001:2013, COSO 2013, and Kaizen.
• Analyze incident and complaints data on a quarterly basis.
• Monitor and report Organizational compliance to the requirements of ISO 9001 standards.
• Process and present monthly spot-check reports and other QA activities.
• Generate monthly & quarterly Internal Customer service evaluation reports.
• Provide monitoring reports on all outsourced services monthly.
• Submit Net Promoters Score on quarterly basis.
• Monitor and track quarterly departmental QIP with reports.
• Perform company-wide Quality audits at agreed intervals
• Carry out unscheduled spot-checks on all outsourced activities and submit reports on the last working day of the month.
• Weekly Identification of risk areas for process audit and improvement.
• Periodic testing of process controls to ensure that internal risks are reduced tolerable levels.
• Conduct QAQC related training for staff in line with the Clinics’ training calendar.
• Assist in coordinating all process improvement trainings, submitting training reports within 48 hours.
• Perform other duties as may be assigned by the Quality Assurance Supervisor.

Job Requirements

• Candidates should possess a Bachelor's / HND qualification with 3 - 5 years work experience.

Job Competencies:

• Confident and Articulate.
• Excellent communication (written/verbal) and interpersonal skills; able to easily build rapport, negotiate with and persuade employees, patients and families.
• High level of detail- and result orientation.
• Strong planning, organization & time management skills.
• Excellent communication skills (written and oral).
• Advanced level of computer literacy – MS Office & other IT packages.