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  • Posted: Sep 23, 2020
    Deadline: Sep 25, 2020
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    Established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, we are engaged globally in providing integrated, systems-based solutions in these fields. Our core focus is using technology to sustainably advance huma...
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    Quality Assurance Analyst (Customer Service)

    Job Description

    • The Quality Assurance Analyst is responsible for assessing the Customer Service Specialists, Ticketing, and Complaint resolution, responsible for the maintenance of high-quality service across the customer care unit.

    Resposibilities

    • Quality Assessment
    • First Contact resolution
    • Complaint resolution and ticketing
    • Conduct regular checks on measures taken to handle customer complaints.
    • Ensure Customer Service Executive complies with required processes in the bid to maintain excellent customer service.

    Requirements

    • HND / B.Sc from any higher institution
    • Must have at 4 - 6 years in the Customer Service Unit with minimum 2 years active as a Quality Assessor in
    • The same or related Sector (FINTECH, E-Payment, Mobile Money)
    • Proficient in the use of Excel and general Microsoft Office tools.
    • Data Analytics Skills.

    Method of Application

    Interested and qualified? Go to Contec Global Infotech Limited on docs.google.com to apply

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