QSR Operations Manager at Biz Afric Solutions

Job Title: QSR Operations Manager
Industry: Quick Service Restaurant (QSR)
Location: Victoria Island
Employment Type: Full-time

Job Summary
We are seeking an experienced and results-driven QSR Operations Manager to oversee daily restaurant operations across multiple outlets. The ideal candidate will ensure operational excellence, consistent food quality, customer satisfaction, cost control, and team performance in line with brand standards.

Key Responsibilities

Oversee end-to-end operations of QSR outlets to ensure smooth daily execution

Implement and enforce standard operating procedures (SOPs) across all outlets

Monitor food quality, service standards, hygiene, and safety compliance

Manage outlet managers and supervisors, including performance reviews and coaching

Drive sales growth, productivity, and cost optimization (food cost, labor, wastage)

Analyze operational reports and KPIs; implement corrective actions where required

Coordinate with supply chain to ensure timely availability of stock and materials

Handle customer complaints and ensure excellent customer experience

Support outlet openings, audits, and operational improvement initiatives

Requirements

Bachelor’s degree in Business Administration, Hospitality Management, or a related field

Minimum of 5 years’ experience in QSR or food service operations, with at least 2 years in a managerial role

Strong understanding of QSR operations, food safety standards, and cost controls

Proven leadership and people management skills

Excellent problem-solving, communication, and organizational skills

Ability to work in a fast-paced, performance-driven environment

Proficiency in operational reporting and basic financial analysis

What We Offer

Competitive salary

Performance-based incentives

Career growth opportunities within a fast-growing QSR brand