Provision of ICT Service-Contractor at Mercy Corps

Job Description

• The role of Roving ICT Consultant is to assist in the support and maintenance of users and ICT equipment in Gombe, Biu and Yola offices.
• The role will involve communicating with users and understanding their requirements and resolving issues. The role requires a good knowledge of systems and the technologies behind the systems.
• The Roving ICT Consultant will also be required to configure and maintain equipment and to maintain records of equipment.
• Working under the supervision of the operations coordinator with technical support from the country ICT team to monitor and maintain all IT Systems across Yola, Gombe and Biu offices.

Individual / Firm Activities / Deliverables

• Monitor user activities to ensure adherence to the ICT policies.
• Conduct staff training on computer basics, use of MS Office 365 and other productive tools and applications as used in Mercy Corps.
• Responsible use and confidentiality of any information identified as sensitive.
• Regularly monitor the health and update status of Operating systems and Antivirus on each computer on the network and ensure a virus, malware free network.
• Under the guidance of the Country ICT team, undertake the repairing and maintaining of LAN-s, internet systems and general ICT maintenance.
• Oversee repair of computers and ICT equipment at a local level, when possible - facilitate and advise on best, safest and most economic solutions.
• Maintain an efficient Local Area Network across Mercy Corps Gombe, Biu and Yola office.
• Identify equipment and accessories required for the smooth functioning of computers and IT equipment in Mercy Corps offices. Facilitate the purchase of items through the Procurement Department with approval and supervision from the Country ICT team
• Work with the Country ICT team (and Asset Controller) to document and maintain all IT equipment/systems information to include but not limited to (specifications, system profiles, MAC address, IP Addresses, Network diagrams etc.)
• Assist the procurement team under the guidance of the Country ICT team to provide specifications on IT Equipment/Systems purchases.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

Experience / Knowledge

• A relevant higher education (university Degree / HND) is a MUST.
• A minimum of one years’ experience in information technology (IT) preferably in INGO.
• A minimum of 1 years’ experience in computer hardware system is required, preferably in INGO.
• A minimum of 1 years’ experience managing local area networks (LAN), using Mikrotik and Microsoft Office 365 applications is a MUST
• A minimum of 1 years’ experience managing inverter systems and managing CCTV systems as well as to trouble-shoot and maintain both wireless and cable connections is a MUST.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.