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  • Posted: Jul 26, 2021
    Deadline: Aug 4, 2021
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    Lakowe Lakes Golf & Country Estate often described as 'West Africa’s best-kept secret’, is a beautiful, luxury community nestled in a peaceful neighbourhood about 35km from the hustle and bustle of Lagos.
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    Property Administrator

    The ideal candidate would be required to maintain the Rental pool properties and report activities in a timely manner 

    Maintenance and Repairs

    • Schedule and implement proactive maintenance e.g. fumigation, painting, routine inspections of properties
    • Ensure functionality of lighting, air conditioning, furniture fittings, plumbing works, and overall building structure are operating properly to provide expected service to guests.
    • Escalate, follow-up and close out on all building structural issues with the Mixta Facilities team at Lakowe Lakes Golf and Country Estate
    • Maintain a set of duplicate keys and power cards for all properties. Ensure that these keys are available to the Front office on request
    • Work closely with the Hospitality maintenance team to ensure power, Internet and DSTV issues are completed before the arrival of check-in guests.
    • Inspect, report and close out on issues in all checked out properties. Issues may include theft, breakages or wear and tear
    • Contract and supervise repairs and maintenance works
    • Develop and manage Rental pool maintenance budgets
    • External and Internal Client Relationships Management
    • Develop required relationships with homeowners in the rental pool
    • Address all homeowners’ enquiries and complaints
    • Liaise with prospective homeowners- provide draft Terms and Conditions, schedule and attend show around of other Rental pool properties, discuss and close out on homeowner’s subscription of the Rental pool
    • Develop strong relationship with the Facility team in Lakowe Lakes Golf and Country Estate
    • Update and communicate the Rental Pool Furnishing requirements list as required
    • Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the Rental pool homeowners and monitor their satisfaction during and after onboarding into the Rental Pool.
    • Hand hold the homeowners by providing furnishing guidance throughout the Rental pool onboarding process
    • Communicate in a timely manner, all required repairs to the respective homeowner
    • Adhere to all legal terms outlined in the Terms and Conditions communicated to each homeowner. Especially terms pertaining to expenses
    • Develop appropriate and strategic relationships with other homeowners outside the Rental Pool
    • Reporting and Record Keeping
    • Keep accurate records of all homeowner property inventory
    • Conduct routine checks of property inventory
    • Keep accurate and timely record of all use of each property
    • Communicate monthly “Reservations Report” to homeowners on the 25th of each month
    • Process homeowner monthly payments on the 25th of each month. The goal is to pay the homeowner before the 2nd of the following month.
    • Maintain accurate database of all homeowners’ contact details and information
    • File and maintain records of  all legal documents for the Rental pool
    • Report monthly expenses made on each property to management
    • Track and report feedback from guests regarding the Rental pool
    • Co-ordinate records of maintenance history and ensure that cyclical maintenance jobs and records are maintained up to date
    • Timely communication of out of order rooms to the Operations Team

    Key Performance Indicators

    • Timely maintenance and repairs in the Rental Pool. All apartments are inspected after each check out.
    • Output: Report and Status updates on issues and timely (48 hours) maintenance execution
    • Zero tolerance for DSTV, Power and Internet complaints
    • Output: Rental pool Guest Check-in Checklist (submitted on a daily basis) and zero complaints on DSTV, Power and Internet
    • Weekly property inspection on all properties
    • Output: Weekly report on Rental pool property snags, must include status update. Immediate reports on out of order rooms (email communication).
    • High quality customer service when dealing with homeowners
    • Output: Homeowner weekly Interaction reports and email escalation of issues with homeowners

    Property Asset Management

    • Output: Bi-weekly Inventory report for each property with status update on replacements or asset recovery
    • Timely Property Activity Reporting
    • Output: Communicate monthly “Reservations Report” to homeowners on the 25th of each month
    • Timely Remittance of Homeowner Monthly Payments
    • Output: Pay the homeowner before the 2nd of the following month.
    • Knowledge Requirements
    • Knowledge of Property Maintenance
    • Knowledge of reporting on Microsoft Excel and Power Point

    Skill Requirements

    • Time Management
    • Interpersonal Skills
    • Analytical Ability
    • Meeting Management
    • Report Writing
    • Emotional Intelligence
    • Strong Communication Skills
    • Strong Negotiation and Conflict Resolution Strategy

    Personal Abilities

    • Confidentiality
    • Objectivity
    • Attention to Detail
    • Integrity
    • Emphatic

    Method of Application

    Interested and qualified? Go to Lakowe Lakes Golf & Country Estate on forms.gle to apply

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