Project & Operations Lead – Government Programme at JNC International Limited

Role Summary

• The Lead, Operations oversees the day-to-day internal execution of program activities, ensuring efficient processes, resource allocation, and integration across various pillars. This role maintains operational coherence in support of the program’s overall vision.

Key Responsibilities

• Operational Planning: Develop annual and quarterly work plans, budgets, and timelines for all program components.
• Process Improvement: Streamline operational workflows, ensuring optimal use of financial and human resources.
• Risk Management: Identify and mitigate operational risks; escalate critical issues to leadership.
• Team Coordination: Collaborate with functional leads (Programs, Partnerships, PMO) to ensure consistent execution of tasks.
• Compliance: Oversee adherence to relevant regulations, government directives, and donor requirements.
• Supervise: core support teams working on the Programme e.g. Communications, Event Planning etc
• Manage external vendors for effective delivery of contractual obligations.

KPIs

Operational Efficiency

• Percentage adherence to approved budgets and timelines for all program components (±5% deviation).

Risk Mitigation

• Number of operational risks identified, tracked, and resolved before causing major delays.

Resource Allocation and reporting

• Efficiency ratio comparing resource usage (funds, personnel) to outputs delivered (program activities, events).

Cross-Functional Coordination

• Frequency of coordination meetings (monthly or quarterly) and subsequent implementation rate of agreed action items (95%+).