Project Officer, E-Voucher (Nigerian Nationals Only) at Catholic Relief Services (CRS)

Location: Maiduguri, Borno
Supervisory Responsibilities: None

Job Summary

• S/he will coordinate and deliver various Red Rose, Zoho and other ICT4D related services in accordance with established agency ICT4D policies, procedures, and service standards to support high-quality mass distribution.
• S/he will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.

Roles and Key Responsibilities

• Deploy, configure, and maintain Red Rose devices and monitor databases, including networks, servers, and telecommunications.
• Provide field-level technical support to vendors and staff on the CAT platform and CAT devices.
• Troubleshoot and address any issues to ensure optimal performance of the networks, servers and devices.
• Configure and maintain applications and CAT devices as per the CAT Strategy.
• Responsible to provide and withdrawn CAT access to staff to ensure CAT access is limited to current team.
• Communication with CAT platform service provider.
• Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
• In collaboration with relevant staff, maintain inventory of ICT4D equipment, hardware, and software and ensure adequate supply and functionality, both in the office and in the field.
• Provide input to budget for ICT4D related expenses.
• Coordinate relationships with suppliers to facilitate delivery of ICT4D-related services that meet CRS business requirements and needs.
• Support capacity building initiatives, remotely or on-site, to staff, partners and end-users to ensure efficient and consistent adoption and use of ICT4D applications.
• Prepare statistical reports on ICT4D-related data and metrics. As needed, implement measures to ensure required standards are met.
• Export of campaigns data from CAT platform to Vector control team.
• Export data from ZOHO platform and support with accountability reports.
• Planning, development, implementation and management of CAT Strategy Component Trainings and ICT4D.
• Directly provide user training and training support.
• Create materials and presentations for trainings and reports.
• Create and maintain inventory on training document versions, software, applications and reports. Maintaining documentation of processes, procedures and troubleshooting guides.
• Assess user capacity and suggest trainings on areas in need of improvement.

Basic Qualifications

• Bachelor's Degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) highly preferred. Significant work experience in a directly related field combined with appropriate training/certificates will be considered in lieu of degree
• Minimum of 4 to 6 years of relevant field-based experience support emergency projects.

Required Languages:

• English, Hausa.

Travel:

• Must be willing and able to travel up to 20%.

Knowledge, Skills and Abilities:

• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation.
• Minimum of two years of work experience in a position with similar responsibilities. Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented and results-oriented.
• Demonstrated experience building ICT4D capacity with professional staff.
• Knowledge of ICT4D trends, applications, and technologies.
• Knowledge of MS Project and Office applications.
• Expert-user level knowledge of agency-supported ICT4D solutions.
• Solid knowledge of backup and disaster recovery systems.
• Strong client-service focus; able to work with diverse groups of people in a team-oriented environment.
• Skilled in obtaining information necessary to accomplish duties.
• Able to prioritize work, multi-task and meet deadlines.
• Problem analysis and problem resolution at functional level.
• Able to quickly research, learn, and implement new technologies.
• This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Preferred Qualifications:

• Cultivates Constructive Relationships.
• Promotes Learning.
• Able to communicate technical ideas and concerns in a non-technical environment.
• Able to adapt and learn. Willingness and ability to travel to field locations and sometimes on short notice.

Key Working Relationships:
Internal:

• DCoP, Sector Advisors, Markets PM, MEAL Coordinator, MEAL Manager, Accountability Officers and Project Officers.

External:

• Red Rose Team, Zoho, end-users, etc.

Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfil his or her responsibilities and achieve the desired results:

• Integrity.
• Continuous Improvement & Innovation.
• Builds Relationships.
• Develops Talent.
• Strategic Mindset.
• Accountability & Stewardship.