Program Manager at Elvaridah

Job Summary

• We are seeking a highly organized and proactive Program Manager to drive collaboration and efficiency between our customer success and engineering teams. 
• This role is critical in ensuring seamless task tracking, robust documentation, strong inter-team communication, and optimized workflows. 
• The ideal candidate will have a solid background in technical coordination, IT administration(A PLUS), and cross-functional team management.

Key Responsibilities
Technical Documentation:

• Collaborate with engineering and customer success teams to produce and maintain comprehensive, up-to-date technical documentation.
• Ensure all documentation adheres to industry standards and reflects current system implementations.

Task Tracking:

• Manage the Trello board to coordinate and monitor tasks across engineering and customer success.
• Facilitate regular updates and ensure alignment with project timelines and company objectives.

Communication:

• Establish and manage internal communication channels such as Slack to support collaboration.
• Act as a liaison between technical and non-technical teams, fostering understanding and clarity across functions.

IT Administration:

• Oversee internal IT infrastructure and promptly address any issues that arise.
• Coordinate with external vendors for specialized IT services and maintenance.

Reporting and Analysis:

• Produce regular progress reports on engineering and customer success initiatives.
• Provide data-driven insights to the Managing Partner to inform strategic decisions.

Workflow Optimization:

• Continuously assess and enhance workflows for efficiency and productivity.
• Identify and resolve process bottlenecks in collaboration with team leads.

Qualifications

• Bachelor's Degree in Business Administration, Engineering, Computer Science, or a related field.
• 2 years of experience in program or project management, preferably in a tech-driven environment.
• Strong understanding of project management tools (e.g., Trello, Asana) and communication platforms (e.g., Slack).
• Proven ability to manage cross-functional teams and complex workflows.
• Excellent written and verbal communication skills.
• Experience with IT administration or coordination is a plus.