Jobs at Elvaridah

Job Summary

• We are seeking a highly organized and proactive Program Manager to drive collaboration and efficiency between our customer success and engineering teams. 
• This role is critical in ensuring seamless task tracking, robust documentation, strong inter-team communication, and optimized workflows. 
• The ideal candidate will have a solid background in technical coordination, IT administration(A PLUS), and cross-functional team management.

Key Responsibilities
Technical Documentation:

• Collaborate with engineering and customer success teams to produce and maintain comprehensive, up-to-date technical documentation.
• Ensure all documentation adheres to industry standards and reflects current system implementations.

Task Tracking:

• Manage the Trello board to coordinate and monitor tasks across engineering and customer success.
• Facilitate regular updates and ensure alignment with project timelines and company objectives.

Communication:

• Establish and manage internal communication channels such as Slack to support collaboration.
• Act as a liaison between technical and non-technical teams, fostering understanding and clarity across functions.

IT Administration:

• Oversee internal IT infrastructure and promptly address any issues that arise.
• Coordinate with external vendors for specialized IT services and maintenance.

Reporting and Analysis:

• Produce regular progress reports on engineering and customer success initiatives.
• Provide data-driven insights to the Managing Partner to inform strategic decisions.

Workflow Optimization:

• Continuously assess and enhance workflows for efficiency and productivity.
• Identify and resolve process bottlenecks in collaboration with team leads.

Qualifications

• Bachelor's Degree in Business Administration, Engineering, Computer Science, or a related field.
• 2 years of experience in program or project management, preferably in a tech-driven environment.
• Strong understanding of project management tools (e.g., Trello, Asana) and communication platforms (e.g., Slack).
• Proven ability to manage cross-functional teams and complex workflows.
• Excellent written and verbal communication skills.
• Experience with IT administration or coordination is a plus.

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Job Summary

• We are looking for a strategic and execution-driven Growth and Product Marketing Manager to lead the go-to-market efforts for our product suite. 
• You’ll be responsible for driving user acquisition, engagement, and retention through data-informed growth strategies and high-impact marketing initiatives. 
• This role sits at the intersection of product, marketing, and customer success—ensuring that product value is clearly communicated and customer needs are continuously met.

Key Responsibilities
Go-to-Market Strategy:

• Develop and execute go-to-market (GTM) plans for new product launches, updates, and feature rollouts.
• Work closely with product managers, designers, and engineers to understand the roadmap and translate features into customer-facing messaging.

Growth Marketing:

• Own the customer acquisition funnel—from awareness to activation—across digital channels (SEO, SEM, email, social, etc.).
• Design and run A/B tests, growth experiments, and conversion rate optimization initiatives.
• Set growth goals, track KPIs, and generate insights to improve campaign performance.

Product Positioning & Messaging:

• Craft clear, compelling product messaging that resonates with target audiences.
• Develop customer personas and use cases to guide content creation and sales enablement.

Content & Campaign Development:

• Collaborate with content creators, designers, and external partners to produce marketing materials—landing pages, emails, videos, case studies, etc.
• Plan and execute lifecycle campaigns to increase feature adoption, upsell opportunities, and user retention.

Analytics & Reporting:

• Measure campaign performance and product engagement using tools like Google Analytics, HubSpot, Mixpanel, or Segment.
• Provide regular reports and insights to key stakeholders across growth, marketing, and product teams.

Cross-functional Collaboration:

• Serve as the voice of the customer in product and strategy meetings.
• Partner with customer success to gather feedback, identify churn risks, and close the loop between customer experience and product development.

Qualifications

• 3 - 5+ years of experience in growth marketing or product marketing in a B2C or tech-driven company.
• Proven experience leading growth campaigns and product launches.
• Strong copywriting and storytelling skills, with a portfolio of customer-facing content.
• Hands-on experience with marketing automation, analytics, and CRM platforms (e.g., HubSpot, Mailchimp, Google Analytics, Segment).
• A/B testing and data interpretation skills to guide marketing decisions.
• Exceptional collaboration and project management skills.