Professional Hotel Waiter/Waitress at Venmac Resources Limited

Main function:         

Greeting customers upon arrival, managing reservations, and assigning tables to guests. 

Reports Directly to:  Restaurant Supervisor / F&B Manager

Duties and Responsibilities

• Always greet and welcome guests promptly in a warm and friendly manner.
• Assist guests with table reservations. 
• Assist guests while seating.
• Ensure guests are serviced within the specified time.
• Have a good knowledge of menu and presentation standards.
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Able to answer any questions regarding the menu and assist with menu selections.
• Able to anticipate any unexpected guest need and react promptly and tactfully.
• Always applies service techniques correctly at all times, and serves Food &  Beverage items with enthusiasm.
• Serve food courses and  beverages to guests.
• Set tables according to the type of event and service standards.
• Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check with guests to ensure satisfaction with each food course and beverage.
• Responsible for clearing, collecting, and returning food and beverage items to the proper area.
• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Present accurate final bill to guests and process payment.
• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
• Ensures that hotel brand standards and SOPs are consistently implemented.
• Work with fellow staff and managers to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each shift.
• Complete closing duties, including restocking items, turning off lights, etc.
• Conducts monthly inventory checks on all operating equipment and supplies. 
• Take an active role in coaching and developing junior staff.
• Any other duties assigned by the management.