Production Supervisor (Bakery, Pastry & Ice Cream) at Khenpro Global Services

Job Purpose

• To manage and supervise daily production of bakery, pastry, and ice cream products, ensuring consistent product quality, adherence to recipes and hygiene standards, and achievement of production targets in line with brand standards.

Key Responsibilities
Production Operations:

• Supervise and coordinate daily production across bakery, pastry, and ice cream lines.
• Ensure all products are prepared in accordance with approved recipes, portion sizes, and standard operating procedures (SOPs).
• Plan production schedules based on demand forecasts and outlet supply needs.
• Monitor baking, mixing, freezing, and finishing processes to maintain consistency and quality.
• Ensure proper use and maintenance of equipment such as ovens, mixers, proofers, freezers, and depositor machines.

Quality & Hygiene Control:

• Enforce strict hygiene, safety, and sanitation standards within all production areas.
• Conduct in-process and final quality checks on all products (texture, taste, temperature, and appearance).
• Ensure proper labeling, storage, and shelf-life tracking of all finished goods.
• Maintain compliance with HACCP, NAFDAC, and internal food safety guidelines.

Inventory & Material Management:

• Track usage of raw materials such as flour, butter, cream, sugar, flavors, and packaging items.
• Coordinate with the store team to ensure timely availability of ingredients and materials.
• Monitor and control wastage by optimizing batch sizes and production processes.
• Maintain accurate documentation for ingredient issuance and product yield.

Team Leadership & Training:

• Supervise bakers, pastry chefs, ice cream operators, and assistants during all production shifts.
• Train and mentor team members on recipe execution, product consistency, hygiene, and equipment handling.
• Foster a culture of teamwork, punctuality, and continuous improvement.
• Conduct performance appraisals and recommend staff development needs.

Process Improvement & Innovation:

• Collaborate with R&D or management to test and introduce new bakery, pastry, and ice cream recipes.
• Identify process bottlenecks and suggest methods to improve speed, quality, and efficiency.
• Support product innovation aligned with market trends and customer feedback.

Reporting & Compliance:

• Prepare daily production and yield reports, including downtime, wastage, and output per line.
• Monitor and document temperature logs, cleaning schedules, and production records.
• Report production issues, equipment faults, or material shortages to the Production Manager promptly.

Qualifications & Experience

• OND / HND / B.Sc Degree in Food Technology, Bakery & Pastry Arts, Food Science, Industrial Chemistry, or a related field.
• 3 - 5 years’ supervisory experience in a bakery, pastry, or ice cream production environment.
• Strong technical knowledge of baking, confectionery, and ice cream production processes.
• Familiarity with equipment maintenance and production planning.
• Understanding of HACCP, GMP, and general food safety systems.

Key Competencies:

• Strong leadership and people management skills.
• Excellent attention to detail and quality control.
• Sound knowledge of bakery and dessert trends.
• Problem-solving and decision-making abilities.
• Ability to work in a fast-paced, high-demand environment.
• Effective communication and reporting skills.