Support tracking of product-related tasks to ensure they are on time.
Assist in measuring product performance using appropriate systems, tools, and techniques.
Maintain comprehensive product documentation, and keep up to date.
Analyze product usage and activity data to identify feature enhancements.
Work with the Product Manager to develop processes, accelerate product development and improve customer experience.
Collaborating with product managers to develop and execute product strategy and roadmaps, including identifying key performance indicators (KPIs) and metrics to measure success.
Carry out transaction reversals and reconciliation.
Ensure all customer product related issues and complaints are fixed within 24hrs.
Identifying areas of inefficiency in product development processes and implementing improvements to increase efficiency and productivity.
Communicating regularly with key stakeholders, including product managers, developers, and , to ensure alignment and buy-in.
Analyzing product data and user feedback to identify opportunities for improvement and inform product decisions.
Monitor daily operations and address potential issues when they arise
Build processes that meet our business objectives and ensure compliance
Monitor financial data and recommend solutions that will improve profitability
Requirements
4+ years of working with a high-growth tech company or working in banking/finance-related business areas such as acquiring, payments and so on.
Outstanding written and oral communication skills.
Excellent product knowledge and operational excellence.
Strong understanding of payments and collections products.
Experience with different transaction scenarios within the Fin-Tech Industry.
Highly customer-centric and good problem solving skills.
A strong knack for data
Readiness to provide insight and deliver measurable results for sophisticated products under ambiguous situations in a fast-paced environment
Gmail
Yahoomail