Jobs at FairMoney

Description

• You have strong expertise working as a product designer along with other functional competencies like information architecture, layout, visual hierarchy, journey models, and more
• You have the ability to document user experience and interactivity through wireframes, flowcharts, screenshots, rapid prototypes, and visual design
• You have experience working with product management, engineering, and research and can drive ideas to production
• You are obsessed with user experience, understand what matters for the user and work towards delivering the same
• You understand how to leverage data (qualitative and quantitative) and can influence product management and engineering to improve the user experience
• You have worked in a fast-paced environment before and are not afraid to get your hands dirty when needed

Requirements

• 5+ years in designing consumer-facing products
• Prior experience building mobile-first neo bank and/or Fintech products lending, savings, payments, investments, insurance & remittance) is a plus
• Experience working in a cross-cultural and international environment, alongside all levels of stakeholders
• An expertise in design tools such as Adobe Suite, Figma, and Sketch.
• Experience in using online user research tools like userberry.
• Familiarity with motion design tools is a plus

Benefits

• Private Health Insurance
• Paid Time Off
• Pension Plan
• Work From Home
• Training & Development

go to method of application »

Description

Responsibilities:

• Support tracking of product-related tasks to ensure they are on time.
• Assist in measuring product performance using appropriate systems, tools, and techniques.
• Maintain comprehensive product documentation, and keep up to date.
• Analyze product usage and activity data to identify feature enhancements.
• Work with the Product Manager to develop processes, accelerate product development and improve customer experience.
• Collaborating with product managers to develop and execute product strategy and roadmaps, including identifying key performance indicators (KPIs) and metrics to measure success.
• Carry out transaction reversals and reconciliation.
• Ensure all customer product related issues and complaints are fixed within 24hrs.
• Identifying areas of inefficiency in product development processes and implementing improvements to increase efficiency and productivity.
• Communicating regularly with key stakeholders, including product managers, developers, and , to ensure alignment and buy-in.
• Analyzing product data and user feedback to identify opportunities for improvement and inform product decisions.
• Monitor daily operations and address potential issues when they arise
• Build processes that meet our business objectives and ensure compliance
• Monitor financial data and recommend solutions that will improve profitability

Requirements

• 4+ years of working with a high-growth tech company or working in banking/finance-related business areas such as acquiring, payments and so on.
• Outstanding written and oral communication skills.
• Excellent product knowledge and operational excellence.
• Strong understanding of payments and collections products.
• Experience with different transaction scenarios within the Fin-Tech Industry.
• Highly customer-centric and good problem solving skills.
• A strong knack for data
• Readiness to provide insight and deliver measurable results for sophisticated products under ambiguous situations in a fast-paced environment
• Proficiency in MS Office Suite – Excel

Benefits

• Private Health Insurance
• Paid Time Off
• Pension Plan
• Work From Home
• Training & Development