Product Operations Manager at PiggyTech Global Limited ("PiggyVest”)

Job Summary

• We are looking to hire a Product Operations Manager to collaborate closely with engineering, product, and customer success teams to enhance our understanding of product impact. This role will focus on identifying which features deliver value, create friction, and drive customer satisfaction. The ideal candidate will be responsible for building scalable solutions and frameworks that empower product managers, enabling data-driven decision-making and ensuring the effective execution of our product strategy. Additionally, this role will support the product team by optimizing processes, streamlining workflows, and fostering cross-functional alignment across.

Job Details

• Workflow Optimization: Design, implement, and continuously refine product management workflows to enhance efficiency and execution, ensuring they align with business objectives.
• Customer Feedback Analysis: Collect, analyze, and distribute customer feedback to assess product performance, identifying features that add value and those that create friction.
• Data-Driven Product Improvement: Reconcile customer feedback with product usage data to improve product releases by identifying beta testers, early adopters, and product advocates.
• Insight Integration: Integrate insights from multiple data sources—usage analytics, feature requests, support tickets, and sentiment analysis—into business health metrics to inform product decisions.
• Cross-Functional Collaboration: Work closely with product, engineering, marketing, and customer success teams to align on product usage, feature development, and customer needs.
• Interdepartmental Communication: Act as a liaison between product teams and other departments, ensuring clear communication of requirements, priorities, and timelines.
• Product Health Reporting: Compile quarterly reports that provide a quantifiable and measurable assessment of product health, adoption trends, and user sentiment.
• Performance Tracking: Collaborate with product managers to develop dashboards and reports for tracking key performance metrics and informing decision-making.

Requirements

• Have a proven ability to design and implement efficient workflows that enhance team productivity and scale with business growth.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field. An MBA or advanced degree is a plus.
• 3-5 years in product operations, product management, or a related field
• Possess strong analytical skills, including experience in data analysis, dashboard creation, and performance tracking.
• Demonstrate excellent written and verbal communication skills, with the ability to create clear and effective process documentation.
• Excel at building and maintaining relationships across multiple teams, including engineering, design, marketing, and customer success.
• Can effectively manage multiple initiatives, prioritize tasks, and ensure timely execution.
• Have a strong operational background and a track record of making data-driven decisions to address challenges and deliver solutions.