Product Manager at Alfred & Victoria Associates

Key Responsibilities

• Defining the overall vision and strategy for a product, prioritizing features and maximizing its value to customers and the business implementing varied user feedback.
• Developing product specifications and requirements
• Creating and updating your product roadmap.
• Market research and competitive analysis.
• Collaborating with cross functional teams.
• Understanding customer preferences and managing product lifecycle.
• Cross-selling and up-selling
• Leading new business pitches and onboarding new customers.
• Product and service knowledge.
• SLA management, lead generation, lead closure and customer relationship management.
• Sales retention and objective handling
• Customer mapping and penetration
• Comprehensive understanding of ISP services and industry trend awareness.

Educational Qualifications

• BSc or HND in any discipline or
• 5 - 7 years relevant (Sales) experience in ISP/Telecommunication

Certifications / Trainings:

• Information Technology Infrastructure Library (ITIL)
• Certified Sales Professional (CSP) and Customer Service,
• Sales Certified Specialist (CSSC) and Professional Certified Marketer (PCM).

Technical knowledge:

• Comprehensive Understanding of ISP services
• Industry trend awareness
• Cross-selling andUpselling
• Lead New Business pitches and onboard new customers
• Pipeline Management
• Product and service knowledge
• SLA management
• Lead generation
• Lead closure
• Customer Relationship
• MS Word and MS Excel
• PowerPoint
• Sales Technique
• Analytical Skills
• Sales Proposal
• Research customer wants and needs
• Sales Retention
• Persuasive Selling and objection handling
• Customer Mapping and penetration.

Skills:

• Oral skills
• Written Skills
• Time Management
• Clear communication
• Conceptual selling
• Negotiation
• Emotional Intelligence
• Presentation (public speaking)
• Supervisory
• Coaching
• Relationship management.

Mindset Attitude and culture:

• Extroverted
• Positive Attitude Growth Mindset and Professionalism
• Customer-centricity.