Reports To: Relationship Manager / Team Lead – Private Banking
Job Purpose
To support the growth of the Private Banking business by managing and deepening relationships with High Net Worth (HNI) and Ultra-High Net Worth (UHNI) clients in Lagos and across Nigeria. The role involves assisting senior relationship managers in delivering bespoke financial solutions, ensuring top-tier client experience, and driving revenue through effective cross-selling of investment, lending, and banking products.
Key Responsibilities
Client Relationship Management
- Assist Relationship Managers in managing a portfolio of HNI/UHNI clients to deliver personalized and proactive service.
- Understand clients’ financial goals, risk appetite, and liquidity needs to recommend suitable investment and wealth management solutions.
- Manage day-to-day client servicing needs including transactions, account updates, and product information.
- Ensure timely and accurate completion of all client documentation, KYC, and compliance processes in line with CBN and internal regulations.
Business Development & Revenue Generation
- Support the acquisition of new high-value clients through lead generation, referrals, and market intelligence.
- Cross-sell a comprehensive range of banking and investment products including fixed income, money market instruments, mutual funds, equities, structured products, and insurance.
- Contribute to team and individual revenue targets through effective sales and client engagement.
- Track and report portfolio performance, identifying opportunities for portfolio rebalancing and new investments.
Operational Excellence & Risk Management
- Ensure operational efficiency and adherence to service-level agreements.
- Maintain a high standard of accuracy and confidentiality in all client dealings.
- Support audit and compliance requirements; ensure full regulatory adherence to CBN, SEC, and AML/CFT standards.
- Proactively monitor risk within client portfolios and escalate issues as required.
Collaboration & Coordination
- Work closely with product teams, investment specialists, and operations staff to deliver holistic client solutions.
- Assist in organizing private client events, investment briefings, and educational sessions.
- Provide support to Relationship Managers in preparing presentations, proposals, and client reports.
Key Performance Indicators (KPIs)
- Growth in Assets Under Management (AUM) and deposits.
- Revenue generation from investment, lending, and fee-based products.
- Client satisfaction and retention rates.
- Quality and timeliness of client servicing.
- Compliance with documentation and risk management standards.
Qualifications & Experience
- Bachelor’s degree in Finance, Economics, Business Administration, or related field. A Master’s degree is an advantage.
- SEC Nigeria certification or equivalent investment advisory license required.
- Preferred: CFA (Level I or higher), ICAN, or ACCA certification.
- 2–6 years of experience in private banking, wealth management, or affluent segment relationship management.
Skills & Competencies
- In-depth understanding of Nigerian and global financial markets.
- Strong client relationship management and business development skills.
- Excellent interpersonal, presentation, and communication abilities.
- Analytical, detail-oriented, and results-driven.
- High ethical standards and integrity.
- Proficiency in MS Office and CRM/banking systems.
Career Growth Path
Assistant Manager → Deputy Manager → Relationship Manager → Senior Relationship Manager → Team Lead – Private Banking.
Compensation
Competitive base salary, performance-based incentives, and comprehensive training opportunities.
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