Principal Case Management Officer at African Development Bank - AfDB

Position Number: 50078300
Position Grade: PL4

The Complex

• The People and Talent Management Complex (PTVP), has the overall responsibility for attracting, developing, motivating, and retaining a strong complement of professionals, support staff and contingent staff to deliver the business of the Bank into the future.
• The PTVP Complex is responsible for ensuring effective systems and controls for people and talent management from talent sourcing to retirement.
• The PTVP Complex is also responsible for the effective administration of the Bank’s benefit plans (medical and staff retirement) and ensuring the financial sustainability of these plans.

The Hiring Department / Division

• The PTVP Complex comprises three (3) Departments, including a department in charge of Staff Welfare Services, Compensation and Employment Policy (PTCW), which itself comprises two (2) Divisions:
  • The Compensation and Employment Policy Division
  • and the Medical Services and Staff Welfare Division
• PTCW Department key function is to ensure a comprehensive and supportive framework for the employment conditions of Bank staff, whether in terms of occupational health conditions, medical assistance, welfare initiatives, policies developed by the institution in terms of human resources management, or the definition of remuneration parameters. Within this framework, the PTCW Department also ensures that mechanisms are in place to ensure a full understanding of Staff members' rights and obligations, as part of the social pact governing work at the Bank.
• Within this Department, the The Compensation and Employment Policy Division (PTCW1) is responsible for the design of rules governing human resources management as well as compensation and benefits framework. The PTCW1 Division is also responsible for ensuring compliance with the regulatory framework, through a section in charge of managing contentious cases (from the management of disciplinary procedures to the accompaniment of grievances submitted by Staff members). The role of the PTCW1 Division is to ensure close coordination with the General Counsel's services on all matters relating to staff administration and litigation management.

The Position

• The Case Management Officer has a cross-functional role that touches on issues related to case management (disciplinary proceedings, cases lodged to the Administrative Tribunal) and to grievance management (analysis of the requested introduced by staff members in the framework of the grievance mechanism introduced by the Bank’s revised staff rules).

His/her expected deliverables are the following:

• Development of standard processes to improve and boost current practices regarding case management in the Bank.
• Effective contribution to the implementation of the Bank's Recourse Mechanisms.
• Support to the Division’s efforts in building a conflict competent work environment.
• Support to the Division Manager on issues related to case management and grievance processes or on any other HR issue as may be requested.
• Effective contribution to the articulation with other components of the People and talent Management Complex on issues related to case management and grievance processes or on any other HR issue at the request of the Division Manager.

Key Functions
Under the overall supervision of the Compensation and Employment Policy Division Manager, the incumbent will undertake the following:
Case Management:

• Thoroughly analyze case files and provide preliminary legal advice to the PTCW Division Manager as may be required from time to time.
• Prepare periodic case management reports, trend analysis and provide needed data on case management to inform decision making.
• Contribute to a case management registration system.
• Establish and maintain a case management/tracking system to help track cases.
• Standardize case management workflows and develop standard operating processes.
• Draft various documents and letters to Bank staff: requests for explanation, warnings, suspension, termination, circulars relating to employee relations and contracts.
• Contribute to the organization of Disciplinary Committee meetings; facilitate the secretariat of the said committee and coordinate HR representation as needed.
• Coordinate disciplinary files for Disciplinary Committee sittings.
• Be a driving force behind innovations in case management procedures, based on external benchmarks and internal feedback.

Grievance Management:

• Assess and analyze staff complaints and grievances and advise on action steps.
• Contribute to a new grievance management registration system.
• Standardize grievance management workflows and develop standard operating processes.
• Foster understanding of the Rules, Policies, and the operations of the Bank's Recourse Mechanism among staff and Managers.
• Ensure follow up with legal and timely transmission of Bank's submissions in all grievance cases by providing necessary documentation required from HR services.
• Be a driving force behind innovations in grievance management procedures, based on external benchmarks and internal feedback.

Legal analyses related to the Human Resources framework:

• Contribute to the development of the consequence management framework.
• Support the HR Departments efforts in building a conflict competent work environment through workshops, outreaches and communications.
• Develop policies and provide inputs for all HR documents from a legal perspective.
• Contribute to the coordination of legal consultations on the HR regulatory texts.
• Establish and coordinate routines of engagements and meetings with the various stakeholders of the Division: Ethics Office, Ombudsman's office, Office of Investigation and Anti-corruption (PIAC), Stagrico Secretariat, Administrative Tribunal, Disciplinary Committee etc.
• Liaise with the VP's Front Office to clear up some outstanding legal issues and perform any other duties as may be assigned by the Division Manager from time to time.

Competencies (Skills, Experience, And Knowledge):

• A Master's Degree in Law or related disciplines.
• At least six (6) years of experience in the management of cases and grievances and/or international labor law within organizations similar to the African Development Bank
• Experience relating to staff procedures and regulations, if possible, with a combination of management and consulting experience.
• A thorough knowledge of statutory/labor law and procedures applicable to International Financial Institutions
• Previous experience as staff, expert, or consultant for an International Financial Institution or in a compliance Department would be a plus.
• Ability to communicate and write effectively in French or English, with a good working knowledge of the other language
• Proven skills in legal formalization on professional subjects
• Public communication skills and ability to make technical presentations to a variety of audiences.
• Competence in the use of Microsoft Suite of applications such as Word, Excel, Access, and PowerPoint.