Poultry Support Specialist F/M at Archer Daniels Midland (ADM)

General Function:

• The Poultry Support Specialist plays a pivotal role in providing essential support to the Technical Director.
• This role involves offering technical assistance to customers, the sales team, and the marketing team.
• Additionally, the Poultry Support Specialist will actively participate in market development for the new product portfolio, monitor product performance, and address customer complaints promptly.
• This position also includes farm support services related to poultry management and engagement with government regulatory agencies.

Missions & Activities:

Business Development and Profit Optimization for Poultry Products

• Conduct direct technical actions, including trials, competitive evaluations, technical tool usage, and preparation of technical trial reports.
• Support the sales team in the field to drive sales of poultry products.
• Enhance customer lifetime value by monitoring product performance, gathering customer feedback, and suggesting solutions to complaints.
• Contribute to market development efforts for poultry products across the country through a technical approach.
• Address and resolve product complaints related to quality, packaging, and presentation.
• Develop sales and marketing plans for campaigns and outreach initiatives, including participation in industry events and organizing seminars for farmers.
• Collaborate with poultry distributors to expand partners and distributors nationwide for effective market coverage.
• Create poultry marketing communication materials in conjunction with the sales and marketing team.

Support Technical Director in Portfolio Development and Optimization

• Participate in defining premix specifications and optimizing formulas for various poultry species and customer profiles.
• Monitor product inventory and advise on product importation regarding type and volume.
• Ensure product quality status and implement a "first in, first out" policy.
• Analyze existing market tools to anticipate needs and propose innovative solutions.
• Stay updated on the evolution of industry supports.
• Support technical projects such as poultry symposiums, posters, technical presentations, and analyze results, and report findings.
• Assist in obtaining product and government-related registrations (e.g., NAFDAC, SON, NIAS).

Provide Livestock Veterinary/Technical Expertise

• Disseminate information and provide ongoing training to department members.
• Develop and deliver training to clients on best management practices in poultry farming.
• Define the nature and objectives of economic and technical audits for farmers.
• Conduct technical audits of customers and farmers.
• Conduct joint visits with ADM sales representatives to monitor product performance and evaluate farms.

Skills & Abilities:

• Understanding of modern technology and digitalization, aligning with the organization's strategy for efficient information delivery.
• Excellent customer relationship management skills.
• Strong communication, organizational, and time management skills.
• Analytical, fact-based, and solution-oriented mindset.
• Fluent in English.

Education & Experience:

• Minimum of a Bachelor's Degree in Animal Science/Veterinary Medicine.
• Experience in farm management and disease control for various poultry species.
• Strong background in the technical applications of feedstuff.
• At least 2 years of professional experience as a sales support/technical representative.
• Experience in the analysis of supply and demand of agricultural products is a plus.

Functional Relationship:

• Technical Director
• Technical Team
• Production Manager
• Sales/Marketing Team
• Headquarters Poultry Team