POS Support Officer at Inguest Global Partners Limited

Key Responsibilities:

1. POS System Support:
   • Provide technical support for all POS hardware and software issues.
   • Troubleshoot, diagnose, and resolve POS-related problems (including hardware, software, and network connectivity issues).
   • Install, configure, and update POS software and hardware components.
2. System Maintenance & Upgrades:
   • Perform routine maintenance checks to ensure the POS systems are functioning efficiently.
   • Ensure POS software is up-to-date with the latest patches and updates.
   • Assist in system migrations, software rollouts, and POS hardware upgrades as necessary.
3. Troubleshooting & Issue Resolution:
   • Respond promptly to system errors and failures, minimizing downtime.
   • Analyze and diagnose root causes of recurring POS issues and recommend preventive measures.
   • Provide on-site and remote troubleshooting support for POS systems across various locations.
4. Collaboration & Coordination:
   • Collaborate with the IT team and other departments to implement and maintain POS-related infrastructure.
   • Work with vendors to escalate issues that require specialized support.
   • Train staff on POS software and hardware usage and ensure effective troubleshooting techniques.
5. Documentation & Reporting:
   • Maintain detailed records of all support requests, troubleshooting steps, and resolutions.
   • Generate regular reports on the status of POS systems, including downtime, maintenance, and performance metrics.
   • Assist with developing internal documentation for POS system operation and troubleshooting guides.
6. Security & Compliance:
   • Ensure POS systems comply with company security protocols, including data protection and PCI DSS standards.
   • Monitor and manage user access control to POS systems, ensuring proper authorization levels.

Skills --& Qualifications:

• Proven experience in IT support, with a focus on POS systems (2+ years preferred).
• Strong understanding of POS hardware, software, and network configurations.
• Excellent troubleshooting skills and the ability to resolve technical issues efficiently.
• Knowledge of POS software (such as NCR, Verifone, or similar platforms) and hardware.
• Experience with system diagnostics, upgrades, and maintenance procedures.
• Basic networking knowledge, including LAN/WAN configurations and troubleshooting.
• Good communication skills to interact with non-technical staff and vendors.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills to prioritize tasks effectively.

Preferred Qualifications:

• Experience with remote support tools and ticketing systems.
• Familiarity with retail environments and the operations of a POS system.

Working Conditions:

Occasional travel to various store locations