Pioneers Park - Business Operations Manager at Charles Ardor & Company

Role Summary:

Reporting Line: Management

• We’re looking for a strong, tech-savvy Business Manager to oversee day-to-day operations across all business units, ensuring smooth workflows, proper reconciliation, and efficient reporting structure between staff, supervisors, and management.

This ideal Candidate will:

• Directly oversee the kitchen, coworking space, and inventory operations.
• Supervise and guide restaurant supervisors, ensuring they effectively manage wait staff and customer service.
• Ensure financial accountability through daily sales reconciliation and inventory tracking.
• Act as the key touchpoint between management, accounting, and frontline teams.
• Use technology efficiently for tracking operations, reporting, and process improvements.

Key Responsibilities:

Leadership & Team Management

• Oversee and manage the restaurant supervisors, ensuring they are effectively leading their teams.
• Directly oversee kitchen staff, inventory operations, and coworking space employees.
• Act as a bridge between staff and management, ensuring communication is smooth and operational goals are clear.
• Intervene in operations where necessary, but ensure supervisors handle frontline issues.
• Train and coach supervisors on best practices, ensuring they execute their roles properly.

Daily Sales Reconciliation & Financial Oversight

• Ensure supervisors are accurately reporting daily sales and resolving discrepancies before submission.
• Verify POS reports match sales and bank deposits.
• Work with the accounting team to track revenue trends, flag inconsistencies, and optimize financial controls.
• Oversee cost control measures and ensure waste reduction across all business units.

Inventory & Stock Control

• Ensure daily stock counts and usage logs are completed and properly recorded.
• Supervise inventory to prevent shrinkage, theft, or misuse.
• Work with suppliers to ensure deliveries match purchase orders before approval.
• Implement inventory tracking technology to improve accuracy and prevent stock losses.

Operational Oversight Across Business Units

• Ensure smooth coordination between restaurant, lounge, and coworking space operations.
• Regularly assess service quality and efficiency, making necessary adjustments.
• Troubleshoot issues in workflow, staffing, or customer service, implementing quick solutions.
• Work closely with the kitchen team to monitor food quality, efficiency, and wastage control.
• Ensure co-working space operations run smoothly, maintaining customer satisfaction and seamless check-ins.

Technology & Business Process Improvement

• Ensure staff use POS and digital systems correctly to prevent reporting errors.
• Introduce process automation where possible to streamline reporting and operations.
• Train supervisors and team members on basic tech tools (POS, inventory software, spreadsheets, etc.).
• Be proactive in adopting new technology solutions that improve business efficiency.

Requirements
What We’re Looking For

• Proven experience in hospitality, retail, or business operations management (3+ years).
• Strong leadership and team management skills, able to oversee multiple business units.
• Financial acumen, comfortable with daily sales reconciliation, revenue tracking, and inventory oversight.
• Tech-savvy and computer-literate, able to quickly learn and use new systems (POS, Excel, Google Sheets, inventory software, etc.).
• Strong problem-solving skills and the ability to make real-time decisions.
• Clear communicator, able to liaise between staff, supervisors, and management.
• Ability to work under pressure in a fast-paced hospitality environment.
• Trustworthy and accountable, ensuring business interests are always prioritized.