People's Operations Executive at AFARI Travels & Tours Limited

About the job

• We are seeking a People Operations Manager as a key figure in the HR department who will play a crucial role in shaping the workforce strategy of our organization. You will be tasked with developing policies, programs, and practices that promote a high-performance culture, employee engagement, and organizational effectiveness.
• This role involves a blend of strategic planning and hands-on management to ensure the alignment of HR functions with business objectives, fostering a supportive and productive workplace.
• You would work closely with senior leadership to develop HR strategies that support the organization’s goals, focusing on talent management, succession planning, and workforce development.

Core Functions

• Execute Quality Assurance Operations
• Project Oversight
• Human Resource Management

Functions

Execute Quality Assurance Operations

• Design, implement, and monitor quality assurance programs to ensure operational excellence.
• Conduct regular audits of HR and organizational processes, identifying areas for improvement and recommending solutions – such as SOPs, trainings among others.
• Develop and enforce standards to enhance employee experience, retention, and organizational efficiency.
• Leverage people analytics to measure the impact of initiatives and drive continuous improvement.
• Review team SOP implementation to ensure timely and efficient execution.

Project Oversight:

• Provide leadership and oversight for cross-functional projects, ensuring alignment with organizational goals.
• Manage timelines, resources, and deliverables to ensure successful project execution
• Facilitate collaboration among departments, ensuring clear communication and accountability.
• Track and report on project progress to senior leadership.

Human Resource Management:

• Assist the HR with the full employee lifecycle, including recruitment, onboarding, training, performance management, and offboarding.
• Develop and implement HR strategies that foster a high-performance and inclusive workplace culture.
• Manage employee relations, benefits, and rewards programs to ensure employee satisfaction and compliance.
• Ensure alignment of HR practices with employment laws and organizational policies.
• Support workforce planning, talent acquisition, succession planning, and workforce development initiatives.

Requirements

• 3+ years of administrative experience in an HR department
• Understanding of general HR policies and procedures
• Knowledge of Nigeria employment law
• Implemented successful reward/benefits/progression/L&D systems/programs
• Strong emotional intelligence (EQ) and understanding of people
• Experience in handling complex employee relations issues
• Skilled in implementing and managing people systems
• Excellent communication and people skills
• BSc in HR or a relevant field