Payroll Lending Offcer at Digitvant Microfinance Bank

Job Summary

• The Payroll Lending Officer is responsible for sourcing, developing, and managing payroll loan opportunities within public sector organizations. The role focuses on acquiring new customers, maintaining relationships with employer partners, assessing customer eligibility, and ensuring quality loan bookings while achieving assigned sales and portfolio targets.

Key Responsibilities

• Identify and acquire new payroll lending opportunities within public sector companies.
• Develop and maintain relationships with HR departments, finance teams, and key decision-makers in client organizations.
• Market payroll loan products to eligible employees through presentations, activations, and one-on-one engagements.
• Generate qualified leads and convert them into loan disbursements.
• Guide customers through the loan application process and ensure all required documentation is complete.
• Conduct preliminary credit assessments in line with the organization's lending policies.
• Ensure compliance with internal policies, regulatory requirements, and KYC/AML procedures.
• Monitor the quality and performance of the loan portfolio to minimize delinquency.
• Follow up with customers to ensure timely repayments and resolve repayment-related issues.
• Prepare and submit periodic sales, pipeline, and portfolio performance reports.
• Collaborate with credit, operations, and customer service teams to ensure efficient loan processing and customer satisfaction.
• Keep up to date with market trends, competitor activities, and industry developments.

Key Performance Indicators (KPIs)

• Monthly loan disbursement target.
• Number of new employer partnerships established.
• Number of new payroll loan customers acquired.
• Portfolio quality and delinquency rate.
• Customer retention and repeat business.
• Compliance with operational and regulatory standards.

Qualifications:

• Minimum of 2–4 years' experience in payroll lending or financial services sales.
• Experience selling financial products to public sector employees is preferred.
• Proven track record of achieving sales and portfolio growth targets.

Skills and Competencies

• Strong sales, negotiation, and relationship management skills.
• Excellent communication and presentation abilities.
• Sound knowledge of payroll lending products and credit processes.
• Customer-focused with strong interpersonal skills.
• Analytical and problem-solving skills.
• Good understanding of credit risk management.
• Proficiency in Microsoft Office applications.
• Ability to work independently and meet deadlines in a target-driven environment.
• High level of integrity, professionalism, and attention to detail.