Payroll and Benefits Manager at Flutterwave

The Role

• The Payroll and Benefits Manager is a critical operational role responsible for ensuring accurate, timely, and compliant payroll and benefits processing across all markets.
• You will manage complex, multi-country payroll landscapes, drive process improvements, and serve as a key trust function in our fast-growing, multi-country fintech environment.
• This role reports to the Head, People Enablement and Governance.

What Your Day-to-Day Activities Will Be Like
Payroll Operations:

• Manage end-to-end payroll processing across all active Flutterwave markets, ensuring accuracy, completeness, and timely disbursement every cycle
• Maintain payroll records, adjustments, and change logs with full audit trail discipline
• Coordinate with HR and Finance teams to ensure all payroll inputs, including new hires, exits, salary changes, bonuses, and deductions, are captured and processed correctly
• Reconcile payroll outputs with Finance ledgers each cycle and resolve discrepancies promptly
• Own the payroll calendar and proactively flag risks to timely processing

Statutory Compliance:

• Ensure full compliance with payroll-related statutory obligations in every market, including PAYE, pension, NHF, NHIS, and equivalent obligations in non-Nigerian markets
• Prepare and file all statutory payroll remittances accurately and on time
• Monitor changes in tax legislation and employment law across markets and update payroll processes accordingly
• Act as the primary point of contact for payroll-related regulatory queries and audits

Benefits Administration:

• Administer employee benefits deductions and contributions through payroll, including group life insurance, health insurance, and pension
• Ensure accurate reflection of benefit enrolments, changes, and terminations in payroll cycles
• Support benefits renewals with payroll data and cost analysis

Systems and Process Improvement:

• Own and optimise payroll system configuration, ensuring it accurately reflects business rules, local statutory requirements, and pay structures
• Streamline and improve payroll processes to reduce error risk and processing time
• Build and maintain a reliable payroll reporting suite for People, Finance, and leadership

Vendor and Partner Management:

• Manage relationships with payroll service providers, statutory agencies, pension fund administrators, and benefits brokers
• Ensure SLAs and compliance obligations are met across all third-party payroll relationships

Governance and Audit:

• Maintain clean, well-structured payroll records that are audit-ready at all times
• Lead payroll-related internal and external audit exercises, producing accurate documentation and resolving queries efficiently
• Identify and escalate payroll risks, flagging issues to the Head, People Enablement and Governance proactively
• Ensure personal information of customers, employees, and partners is processed and protected in line with data privacy laws and global best practices

Required competencies to be a Waver

• Minimum of 7 years' experience in payroll management, with direct responsibility for multi-country payroll
• Deep knowledge of Nigerian payroll legislation, including PAYE, pension (PenCom), NHF, and NSITF; exposure to other African markets is a strong advantage
• Proven experience managing payroll in a regulated or financial services environment
• Hands-on experience with payroll software and HRIS platforms; ability to configure and optimise payroll systems
• Strong reconciliation and analytical skills, with high attention to numerical accuracy
• Track record of building payroll processes, not just running them
• Relevant professional qualifications in HR, Finance, or Payroll (e.g. CIPM, ICAN, CIPP) are an advantage
• Excellent attention to detail, collaboration, and stakeholder management skills.