Payments Operation Analyst at CITIBANK

About the job

• The Payments Operation Analyst is an intermediate level role responsible for executing complex transactions and participating in complex processes in coordination with the Branch Services team. The overall objective is to act as a subject matter expert while processing all regular payments.

Responsibilities:

• Performing processing activities (processing local, cross border payments, other transactions e.g. expense tickets, Tax collections, counter cheques, check deposits, Vault Operations and Cash - In - Transit management) and managing supporting documentation related to payments
• Proper handling of customers instruction brought to the branch and ensure correctness as well as managing various customer requests (in person and on phone) on daily basis
• Conducting communication with all stakeholders including clients, internal partners, regulators particularly Central Bank of Nigeria, Nigeria Customs Service and Scanning & Risk Service Providers
• Solving current processing issues and taking action in order to optimize the process
• Compliance with applicable regulatory guidelines, laws of Nigeria and Citigroup corporate policy, local procedures, product programs and international conventions
• Preparation and sending of regulatory reports to the relevant regulatory Bodies

Qualifications:

• Minimum of 6 years post qualification experience
• Bachelor’s/University degree
• Fundamental comprehension of financial industry regulations
• Effective communication in both written and spoken English
• Well-developed analytical skills including investigative mindset, independence in problem solving and a keen eye to detail
• Risk awareness
• Good knowledge of Microsoft Office preferred