Partner Operations Analyst at Glovo

Job Description
Your work-life opportunity:

• Join us as a Partner Operations Analyst and become a key member of Glovo's local operations team!
• We offer a challenging and dynamic environment with many opportunities for learning and development.

Responsibilities
Be a part of a team where you will:

• Give you the trust and support to grow, develop, and make a difference while encouraging you to bring your unique perspective to the table
• Collaborate together and learn from each other
• Provide analytical support regarding Partner Operations metrics to the country operations manager
• Perform analysis to come up with some insights to help improve the preparation time and decrease bad rating in all the cities in the country
• Cooperate with the live ops department to monitor all important KPIs - GSAT/PSAT/CSAT
• Bring important insights from the local operations (partners, customers and glovers) and cooperate with relevant stakeholders to drive important changes which can make operations more efficient
• Review Salesforce changes and approvals
• Coordinate with the external provider on the topic of the content activation and manage the important metrics for the activation of new partners.
• Review and Check content changes before going to production.

Requirements
You have:

• An empathetic, inclusive and curious attitude
• A passion to make a positive impact on the life of millions of people through technology
• Passionate about analytics: you enjoy deep-diving into problems to find the root cause
• Problem-solving skills: no problem is too small or too big
• Excel proficiency
• Professional English 
• We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Experience our Glovo Life benefits:

• Enticing equity plan (if applicable)
• Top-notch private health insurance
• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
• Discounted gym memberships
• Flexible time off (take the time you need) and hybrid working model (own your time)
• Enhanced parental leave including nursery support!
• Online therapy and wellbeing benefit
• External learning budget.

What you’ll find when working at Glovo:

• Gas: Driven to deliver quality results quickly
• Good Vibes: Bring positivity and communicate openly
• Stay Humble: Self-aware and open to learning
• Care: Uplift people and the planet
• Glownership: Act as proud owners
• High Bar: Focus on Top Performance.